American Express Part-Time Customer Support Specialist - Remote Work Opportunity with Competitive Salary and Comprehensive Benefits

Join the American Express Team as a Part-Time Customer Support Specialist and Unlock a World of Opportunities

At American Express, we believe that with the right support, individuals and organizations can achieve extraordinary things. As a global and diverse community of partners, we're committed to backing our clients, communities, and each other. As a Customer Support Specialist, you'll be an integral part of our team, providing exceptional client experiences, developing your skills, and growing your career with us.

About American Express

American Express is a world-renowned company that sets the standard for top-notch, client-first service. We're a brand built on exceeding expectations, and our team members are the face of our organization. As a Customer Support Specialist, you'll make a positive impact on our clients every day, whether it's helping them plan a unique travel experience or assisting with their everyday needs.

Job Summary

We're seeking a highly skilled and motivated Part-Time Customer Support Specialist to join our team remotely. As a Customer Care Professional, you'll be responsible for providing exceptional client experiences, resolving customer inquiries, and promoting American Express products and services. If you have a passion for delivering outstanding customer service, excellent communication skills, and a strong work ethic, we encourage you to apply.

Key Responsibilities:

• Respond to inbound calls from business owners and executives, understanding their needs, and recommending the right American Express Small Business Services (SBS) products
• Deliver high levels of product and service knowledge to communicate product features, benefits, and other elements of American Express Independent Business Services
• Continuously develop key selling skills, including building rapport, understanding client needs, resolving complaints, and closing sales
• Provide exceptional client care by answering inquiries about accounts in a fast-paced, organized client care environment
• Document important account information according to established policies and procedures
• Maintain honesty and comply with all administrative and consistent rules connected with adjusting and sales practices

Essential Qualifications:

• At least two years of customer support experience, with a focus on building client loyalty through excellent listening, consultative relationship building, and strong written and verbal communication
• Proven success in a customer care and sales environment (two years+)
• Ability to work in a speed-measurement environment with the capability to multitask and route calls in an online environment
• High school diploma or equivalent required; education benefits available

Preferred Qualifications:

• Previous experience in a remote work environment
• Familiarity with American Express products and services
• Excellent problem-solving and analytical skills
• Strong organizational and time management skills

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and opportunities, including:

• Competitive salary ($25-$35/hour)
• Comprehensive education benefits
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join American Express?

At American Express, we're committed to creating a work environment where everyone feels valued, heard, and respected. As a team member, you'll have the opportunity to:

• Develop your skills and expertise through industry-leading training and continuous learning
• Make a positive impact on our clients and communities
• Grow your career with a global and diverse company
• Enjoy a flexible and supportive work environment

Take the Next Step

If you're ready for this exciting opportunity, apply now and let's discuss how you can become a vital part of our success story. Join our team and help us lead the way in delivering exceptional client experiences.

Don't miss this chance to be part of a world-renowned company and take your career to the next level. Apply now and start your journey with American Express!