Director of Product, Fulfillment Services - Shaping the Future of E-commerce Support at Etsy

Join the Pioneering Team at Etsy: Revolutionizing Customer Satisfaction

Etsy, the global marketplace for unique and creative goods, is on a mission to redefine the e-commerce experience. As a leader in the industry, we're committed to empowering sellers and delighting buyers. Our Fulfillment Services team is at the forefront of this endeavor, driving initiatives that make a tangible impact on our customers' lives. We're now seeking an exceptional Director of Product, Fulfillment Services, to spearhead our efforts in crafting innovative solutions that exceed customer expectations.

About the Fulfillment Services Team at Etsy

The Fulfillment Services team is a dynamic and growing entity within Etsy, dedicated to exploring opportunities that will shape the future of fulfillment for independent makers. Our work intersects with various aspects of our customers' experiences, from setting realistic delivery dates to facilitating the purchase of shipping labels. We collaborate closely with our Operations team and other cross-functional partners to deliver high-impact products that make a meaningful difference in the lives of our buyers and sellers.

Key Responsibilities: Leading the Charge in Fulfillment Services

• Collaborative Leadership: Work closely with our Delivery Operations team and cross-functional partners to identify, define, and prioritize high-impact projects, adapting to evolving business needs and opportunities in the fulfillment space.
• Strategic Vision: Develop and maintain your team's product strategy and roadmap, aligning with our overall Fulfillment objectives. Prioritize work effectively and communicate responsibilities and updates to your teams and partners regularly.
• Team Empowerment: Lead multiple Product Managers as they drive their teams' performance, fostering a culture of collaboration with cross-functional partners.
• Performance Ownership: Oversee the performance (and measurement) of your team's product experiences, focusing on their impact on the business and our customers.
• Customer-Centric Innovation: Integrate customer research, market analysis, and customer feedback into product requirements, ensuring that our products meet customer needs and business objectives.
• Stakeholder Communication: Regularly present to company leaders on roadmap progress, strategy, and prioritization, showcasing your team's achievements and future plans.
• Active Contribution: Participate in Etsy's product community, contributing to areas such as product culture and mentorship, to foster a culture of excellence and innovation.

Essential Qualifications: The Skills and Experience We're Looking For

To thrive in this role, you'll need:

• A proven track record of driving teams to deliver significant impact, in both 0-1 and iterative spaces.
• Experience in seller-driven fulfillment (as opposed to retailer-driven fulfillment), with a bonus if you have marketplace insight.
• The ability to be a compelling teammate who can drive decision-making and influence through informal power, ideally with experience working closely with business or functional partners.
• A strong background in using qualitative and quantitative data to set strategies, inform execution, and make product decisions, complemented by the ability to apply sound judgment.
• A passion for solving real customer problems and advocating for their needs, while balancing them with business objectives.
• Exceptional communication skills, capable of inspiring and engaging various audiences on diverse subjects.
• A deep understanding of and commitment to Etsy's vision, mission, and values.

Preferred Qualifications: The Edge That Sets You Apart

While not required, having experience in e-commerce, marketplace dynamics, or a related field can be a significant advantage. Additionally, a background in product management within a fast-paced, innovative environment can help you hit the ground running.

Career Growth and Learning Benefits: Your Path to Success at Etsy

At Etsy, we're committed to your growth and development. As a Director of Product, Fulfillment Services, you'll have the opportunity to:

• Lead high-impact projects that drive business results and customer satisfaction.
• Collaborate with cross-functional teams to develop innovative solutions.
• Develop your leadership skills, guiding multiple Product Managers and teams.
• Stay at the forefront of industry trends and best practices in fulfillment and e-commerce.

Work Environment and Company Culture: What We Offer

Etsy is a dynamic and inclusive workplace that values creativity, collaboration, and community. As a member of our team, you'll enjoy:

• A competitive salary of $26/Hour.
• A comprehensive benefits package that supports your well-being and financial security.
• Opportunities for professional growth and development.
• A culture that celebrates diversity, equity, and inclusion.
• A collaborative and dynamic work environment that fosters innovation and creativity.

Compensation, Perks, and Benefits: The Total Rewards Package

While we can't disclose every detail, we can assure you that our compensation package is designed to attract and retain top talent. You'll enjoy a competitive salary, comprehensive benefits, and perks that reflect our commitment to your well-being and happiness.

Join the Etsy Team: Shaping the Future of E-commerce

If you're a motivated and experienced product leader looking to make a meaningful impact in the e-commerce space, we want to hear from you. As a Director of Product, Fulfillment Services at Etsy, you'll have the opportunity to drive innovation, lead high-performing teams, and contribute to the company's mission to "Keep Commerce Human." Apply now to join our team and be part of shaping the future of e-commerce.

Apply for this exciting opportunity today!