**Experienced Remote Customer Service Agent – Key Player in Delta Airlines' Time-Critical Freight Operations**

At Delta Airlines, we're not just a leading airline – we're a team of dedicated professionals working together to deliver exceptional customer experiences and move the world with precision, care, and innovation. As a key player in our freight operations, you'll be at the forefront of ensuring that our customers' shipments are transported on time, securely, and with the highest level of service. **Job Summary:** We're seeking an experienced Remote Customer Service Agent to join our team and play a vital role in delivering exceptional customer experiences. As a key member of our freight operations team, you'll be responsible for communicating directly with customers, resolving issues, and providing timely updates on shipment status. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! **Key Responsibilities:** * Provide exceptional customer service to our freight customers via phone, email, and in-person interactions * Communicate clearly and concisely with customers to resolve issues and provide timely updates on shipment status * Collaborate with internal teams to ensure seamless communication and resolution of customer issues * Work closely with customers to understand their needs and provide tailored solutions to meet their requirements * Maintain accurate records and documentation of customer interactions and shipment status * Participate in ongoing training and development to enhance skills and knowledge in customer service and freight operations **Advantages and Benefits:** At Delta Airlines, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on five core values: Care, Integrity, Versatility, Employee Initiative, and Collaboration. We believe that our people are our greatest asset, and we're dedicated to providing opportunities for growth, development, and recognition. * Competitive compensation, industry-leading profit-sharing program, and performance incentives * Comprehensive benefits package, including 401(k) with generous company matching, paid time off, and parental leave * Extensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance * Family care support through fertility assistance, surrogacy and adoption support, lactation support, and programs that help with childcare and eldercare * Comprehensive Well-being programs to support physical, mental, social, and financial well-being, including access to a employee assistance program, free financial education, and resources supporting mental health * Domestic and international flight privileges for employees and qualified family members * Opportunities to participate in community service and innovative projects focused on sustainability and reducing our carbon footprint * Recognition rewards and grants through the Relentless Together platform * Business Asset Gatherings to connect employees with shared interests and promote diversity, equity, and inclusion **Essential Qualifications:** * 1-2 years of customer service experience in a fast-paced environment * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with internal teams * Strong problem-solving and analytical skills * Ability to work in a dynamic and ever-changing environment * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications:** * Experience in freight operations or logistics * Knowledge of transportation regulations and industry standards * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with internal teams * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work in a dynamic and ever-changing environment * Strong organizational and time management skills * Ability to maintain accurate records and documentation **Career Growth Opportunities and Learning Benefits:** At Delta Airlines, we're committed to investing in our employees' growth and development. We offer a range of training and development programs, including: * Ongoing training and development to enhance skills and knowledge in customer service and freight operations * Opportunities for advancement and career growth within the company * Access to industry-leading training programs and certifications * Mentorship and coaching from experienced professionals * Opportunities to participate in community service and innovative projects focused on sustainability and reducing our carbon footprint **Work Environment and Company Culture:** At Delta Airlines, we're proud of our inclusive and supportive work environment. Our culture is built on five core values: Care, Integrity, Versatility, Employee Initiative, and Collaboration. We believe that our people are our greatest asset, and we're dedicated to providing opportunities for growth, development, and recognition. * Collaborative and dynamic work environment * Opportunities to work with a diverse and inclusive team * Access to industry-leading training programs and certifications * Opportunities for advancement and career growth within the company * Recognition rewards and grants through the Relentless Together platform **Compensation, Perks, and Benefits:** At Delta Airlines, we offer a comprehensive compensation and benefits package, including: * Competitive compensation, industry-leading profit-sharing program, and performance incentives * Comprehensive benefits package, including 401(k) with generous company matching, paid time off, and parental leave * Extensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance * Family care support through fertility assistance, surrogacy and adoption support, lactation support, and programs that help with childcare and eldercare * Comprehensive Well-being programs to support physical, mental, social, and financial well-being, including access to a employee assistance program, free financial education, and resources supporting mental health **Conclusion:** If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Remote Customer Service Agent at Delta Airlines, you'll have the opportunity to work in a dynamic and ever-changing environment, collaborating with internal teams to deliver exceptional customer experiences. We offer a comprehensive compensation and benefits package, including opportunities for growth, development, and recognition. Apply today and join our team of dedicated professionals who are shaping the future of air travel! Apply for this job