Customer Service Representative for Amazon - Hybrid Remote Role with Liquid Death, a Fast-Growing Beverage Company

Join the Movement to Declare #DeathToPlastic and Drive Customer Satisfaction with Amazon

Liquid Death is on a mission to revolutionize the beverage industry with its sustainable, ice-cold canned water and iced teas. As one of the nation's fastest-growing brands, we're committed to making a positive impact on the environment while delivering exceptional customer experiences. We're now seeking a highly motivated and customer-focused Customer Service Representative to join our team and provide dedicated support to Amazon, one of our key clients.

About Liquid Death and the Role

Liquid Death is a healthy beverage company that's taking an unconventional approach to canned water and iced teas. Founded in 2019 and based in Los Angeles, California, we've quickly gained recognition as a cult-worthy brand, featured in LinkedIn's Top Startups 2022, Contagious's Brand of the Year 2022, and Ad Age Top Marketer of the Year 2022. As we continue to grow and expand our reach, we're excited to promote and support alternative art, music, and entertainment alongside our brand.

As a Customer Service Representative for Amazon, you'll be the single point of contact for our Amazon customers, as well as the Liquid Death Amazon Key Account team and Supply Chain team. Your primary focus will be on delivering exceptional service, maintaining strong relationships, and resolving issues efficiently. You'll work closely with our internal teams to proactively manage orders, optimize service, and anticipate product availability.

Key Responsibilities

• Serve as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship
• Translate Amazon's needs to the Liquid Death Key Account team and Supply Chain teams to ensure seamless communication
• Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation
• Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders
• Act with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays
• Ensure accuracy and detail orientation in all workflows to maintain process execution consistency and a streamlined customer experience
• Provide feedback and insights to improve workflows and enhance the overall customer experience
• Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores

Essential Qualifications

• A minimum of 4+ years of relatable Customer Service experience
• Proven experience in a customer service or client-facing role, preferably working with Amazon or in a similar e-commerce environment
• Exceptional verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to work in a fast-paced environment and manage multiple priorities
• High attention to detail and organizational skills
• Team-oriented mindset with a proactive approach to challenges
• Deep comfort working in a remote role as part of a remote team

Preferred Qualifications

• Previous experience working with an ERP (Netsuite) to access supply chain data
• Experience using a CRM system and other customer support tools

What We Offer

At Liquid Death, we believe that killer benefits make all the difference. Our comprehensive benefits package includes:

• Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
• FSA and Dependent Care FSA
• Guardian dental and vision coverage
• UNUM packages, including life insurance, AD&D, disability benefits, and employee-paid options
• 100% match on Empower Retirement contributions up to 4% after just three months
• Student Loan Retirement Match to help crush your student debt while saving for retirement
• Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
• SNOO Bassinets for new parents
• Nationwide pet insurance to keep your furry friends happy and healthy
• 17 paid holidays, Flex PTO, and travel assistance

Compensation

The typical salary range for this position is $25-27 per hour ($52,000 - $56,160 annualized). The actual salary offer will take into account multiple factors, including skills, experience, education, and location.

Career Growth Opportunities

At Liquid Death, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have the opportunity to:

• Develop your customer service and communication skills
• Gain experience working with Amazon and other e-commerce platforms
• Collaborate with internal teams to drive process improvements and optimize service
• Take on new challenges and responsibilities as we continue to grow and expand

Our Culture

At Liquid Death, we believe in fostering a culture that's fun, collaborative, and supportive. As a remote team member, you'll be part of a dynamic and growing company that's committed to making a positive impact on the environment. We're passionate about our mission and dedicated to delivering exceptional customer experiences.

Ready to Join the Movement?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative for Amazon and help drive customer satisfaction while declaring #DeathToPlastic.

Ensure your Liquid Death job offer is legitimate and don't fall victim to fraud! Liquid Death never seeks payment from job applicants and will never request a meeting via Skype. Liquid Death recruiters will only reach out to candidates from an [email protected] email address. For added security, where possible, apply through our company website at www.liquiddeath.com/pages/careers.