Customer Service Representative - Hybrid Work Model - Financial Services Industry - Now Hiring

Join Our Team: Elevate Customer Experience in Financial Services

At California Check Cashing Stores, a part of the Community Choice Financial^® Family of Brands, we're not just a financial service provider - we're a trusted ally to hardworking individuals seeking quick, reliable, and personalized financial solutions. As a Customer Service Representative, you'll be at the forefront of our fast-paced environment, building lasting connections with our diverse customer base and ensuring seamless transactions and exceptional in-store experiences.

About Us

California Check Cashing Stores^® has been a cornerstone in the financial services industry, providing essential services such as check cashing, money orders, tax preparation help, Western Union^®, bill pay services, and Green Dot^® Visa^® Debit Cards across numerous retail locations in California. Our commitment to delivering top-notch customer service, combined with a diverse range of financial products, positions us as a leader in the industry.

Key Responsibilities

• Forge strong, lasting relationships with customers to drive repeat business and enhance customer loyalty.
• Skillfully review, validate, and process customer transactions with high accuracy, including check cashing, money transfers, and customer payments.
• Proactively offer personalized financial services tailored to customers' lifestyles, maximizing their success and satisfaction.
• Accurately enter and maintain customer information into our Point-of-Sale (POS) system, ensuring data integrity and precision.
• Participate in daily inbound and outbound call campaigns to build new business and strengthen customer connections.
• Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
• Maintain a clean, welcoming store environment that adheres to internal and external appearance standards, enhancing the overall customer experience.
• Uphold office security protocols and conduct proper opening and closing procedures, including the management of vault and cash drawer operations.
• Comply with Company policies, procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training to remain updated on our evolving products and processes, ensuring you're always equipped to provide the best service.
• Work efficiently in a dynamic environment, navigating multiple tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends, as store hours and schedules may vary.

Essential Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• A professional demeanor with customers and peers.
• Meticulous attention to detail and the ability to accurately enter data.
• Proficiency in using phone systems, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required (subject to applicable law).
• The ability to meet the physical demands of the position, including standing for extended periods, moving up to 25 pounds, and operating mechanical controls.

Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling and cash drawer/vault management experience.
• Bilingual (English/Spanish) skills are a plus and may be required for certain locations.

What We Offer

At California Check Cashing Stores, we're committed to your growth and well-being. Our comprehensive benefits package includes:

• A new hire training program designed to set you up for success.
• Access to a robust learning management system with e-learning modules and training programs for continuous development.
• Performance-based career advancement opportunities.
• Educational Reimbursement Program to support your ongoing education.
• Multiple medical insurance coverage choices, including free telemedicine and medical spending account options.
• A generous 401(k) and Roth 401(k) Retirement plan with a Company match program.
• Company-Sponsored Life and AD&D Insurance for your peace of mind.
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, and more.
• Paid Time Off, accruing 12 days per calendar year, plus additional days for each year of service.
• A diverse, inclusive culture that values individuality.
• A relaxed, business casual dress code.

Compensation

The base pay for this position is $20.00/hr. Our Total Compensation package is designed to reward your hard work and dedication, offering a competitive salary along with a range of benefits that support your overall well-being.

Are You Ready to Make a Difference?

If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are looking for a role with growth opportunities, we want to hear from you. At California Check Cashing Stores, we're committed to fostering a culture of inclusivity and respect, and we're eager to welcome talented individuals to our team.

Join us today and be part of a dynamic team that values your contributions and supports your career aspirations.