Experienced Customer Support Representative - Chat: Join Our Team at Gubagoo, an Affiliate of Reynolds and Reynolds

Unlock a Rewarding Career in Customer Support with Gubagoo

Gubagoo, a proud affiliate of Reynolds and Reynolds, is on the hunt for a talented and driven Customer Support Representative - Chat to join our dynamic team! As a Customer Support Rep, you will be the face of our company, engaging in online conversations with customers and representing our esteemed automotive dealer clients with professionalism and poise. Your mission will be to convert conversations into leads that drive revenue for our clients.

About Us: The Gubagoo and Reynolds and Reynolds Story

Gubagoo operates within the innovative environment of Reynolds and Reynolds, a leading provider of car dealership software, services, and forms. With a rich history dating back to 1866, Reynolds and Reynolds has been at the forefront of transforming the customer experience in the automotive industry. Our products are used in over 70% of U.S. dealerships, making us a pivotal player in the industry. As part of this legacy, Gubagoo is committed to delivering exceptional customer service and support.

Key Responsibilities: Where You Will Shine

• Handle a diverse range of customer inquiries via online chat, providing timely and effective solutions.
• Offer accurate and up-to-date information about our products and services through online chat interactions.
• Skillfully extract appointment information to schedule appointments and capture customer contact details for lead generation.
• Summarize customer interactions based on their needs, ensuring seamless client review and follow-up.
• Continuously develop and maintain an in-depth knowledge base of our evolving products and services.

The Ideal Candidate: Your Skills and Qualities

Essential Qualifications

• Basic internet and Windows-based computer skills, with the ability to quickly adapt to new software and technologies.
• Excellent written and verbal communication skills, with a positive and professional demeanor.
• Ability to thrive in a fast-paced environment, with a strong capacity to multitask and manage multiple customer interactions simultaneously.
• Flexibility to attend 4 weeks of training, Tuesday - Saturday, between 10am-6:30pm CST.

Preferred Qualifications

• Previous experience in retail customer service or the automotive industry, although not necessary, is highly valued.
• Gaming experience or a proven ability to multitask, which can enhance your performance in handling multiple chat interactions.

Skills and Competencies for Success

To excel in this role, you will need to possess a unique blend of skills and competencies, including:

• Strong analytical and problem-solving skills to address customer inquiries effectively.
• Excellent time management and organizational skills to handle multiple chat interactions and prioritize tasks.
• A customer-centric approach, with a passion for delivering exceptional service and support.
• Adaptability and flexibility in a rapidly changing environment, with a willingness to learn and grow.

Career Growth and Learning Opportunities

At Gubagoo and Reynolds and Reynolds, we are committed to the growth and development of our employees. As a Customer Support Representative - Chat, you will have access to comprehensive training programs, ongoing support, and opportunities for career advancement. Our company culture encourages continuous learning, innovation, and professional development.

Work Environment and Company Culture

Our College Station facility offers a relaxed yet professional environment, complete with:

• Onsite dining facilities providing complimentary breakfast and lunch.
• A state-of-the-art fitness center to support your health and wellness.
• An onsite medical center for your convenience.
• A wide range of sports and social leagues to foster team bonding and camaraderie.
• Volunteering initiatives through our Associate Foundation, promoting community engagement and social responsibility.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance.
• Company contributions to your Health Savings Account (HSA).
• A 6% match on 401(k) contributions.
• Paid time off to ensure a healthy work-life balance.

Join Our Team: Take the First Step

If you are a motivated and customer-focused individual ready to embark on a rewarding career in customer support, we encourage you to apply now! At Gubagoo and Reynolds and Reynolds, we are passionate about delivering exceptional customer experiences and transforming the automotive industry. Be part of our journey and join our team as a Customer Support Representative - Chat.

Ready to take the next step? We are excited to review your application and discuss how you can contribute to our success.