Experienced Remote eCommerce Phone Support Operator - Customer Service Excellence in Automotive Retail
Join the Advance Auto Parts Team as a Remote eCommerce Phone Support Operator
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for problem-solving and a keen interest in the automotive industry? Look no further! Advance Auto Parts is seeking a highly skilled and motivated Remote eCommerce Phone Support Operator to join our dynamic team. As a front-line representative, you will be the face of our company, providing top-notch service to our customers and store team members.
About Advance Auto Parts
Advance Auto Parts is a leading retailer of automotive parts and accessories, with a strong presence in the United States. Our company is built on a foundation of exceptional customer service, and we're committed to providing the best possible experience for our customers. With a wide range of products and services, we're dedicated to helping our customers keep their vehicles running smoothly and safely.
Job Summary
As a Remote eCommerce Phone Support Operator, you will be responsible for providing exceptional customer service via phone, email, and chat. Your primary focus will be on resolving customer inquiries, addressing concerns, and providing solutions to ensure a seamless customer experience. You will work closely with our store team members and other departments to resolve issues, process orders, and provide product information.
Key Responsibilities:
- Customer Service Excellence: Respond to incoming phone calls, emails, and chats in a timely and professional manner, providing solutions to customer inquiries and concerns.
- Order Management: Process orders, track shipments, and provide order status updates to customers.
- Product Knowledge: Maintain a thorough understanding of Advance Auto Parts products, pricing, and policies to provide accurate information to customers.
- Problem-Solving: Identify and resolve operational problems, recommending optimum solutions and following through to resolution.
- Communication: Document each customer interaction in our case management system, ensuring accurate and up-to-date customer information.
- Sales and Upselling: Close sales, upsell products, and process credit card payments.
- Technical Support: Provide first-level website technical support, navigating through multiple computer applications with speed and accuracy.
- Collaboration: Partner with store team members and other departments to resolve customer concerns and improve overall customer experience.
Requirements:
- Education: High school diploma or General Education Degree (GED) required; 2+ years of related experience and/or training preferred.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and team members.
- Typing Speed: Typing speed of at least 45 words per minute required.
- Availability: Must be available to work any shift, Sunday-Saturday, 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts.
- Adaptability: Must thrive in an ever-changing, fast-paced environment and be adaptable to new situations and challenges.
- Problem-Solving: Demonstrated ability to identify operational problems, recommend optimum solutions, and follow through to resolution.
Preferred Qualifications:
- Call Center or Customer Service Experience: Previous experience in a call center or customer service environment preferred.
- Automotive Knowledge: Familiarity with automotive parts and accessories preferred.
- Language Skills: Fluency in French/English or Spanish/English desired.
What We Offer
At Advance Auto Parts, we're committed to providing our team members with a positive and supportive work environment, along with a range of benefits and opportunities for growth and development. Here are just a few of the perks and benefits you can expect:
- Competitive Compensation: $13.50 - $15.25 per hour, depending on experience.
- Benefits Package: Comprehensive benefits package, including 401(k) retirement savings plan, paid time off, sick time, health, dental, vision, and prescription drug insurance, and more.
- Opportunities for Growth: Career path opportunities, including training, quality control coaching, management, and leadership roles.
- Employee Discounts: Employee discount program, providing discounts on company products and services.
- Recognition and Rewards: Special recognition awards and opportunities for overtime.
Why Join Our Team?
At Advance Auto Parts, we're passionate about delivering exceptional customer experiences and building a positive and supportive work environment. Here are just a few reasons why you might want to join our team:
- Make a Difference: As a Remote eCommerce Phone Support Operator, you'll have the opportunity to make a positive impact on our customers' lives, helping them to keep their vehicles running smoothly and safely.
- Work-Life Balance: With flexible scheduling and remote work options, you'll have the opportunity to balance your work and personal life.
- Opportunities for Growth: We're committed to providing our team members with opportunities for growth and development, whether through training, mentorship, or career advancement.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply today to join our team as a Remote eCommerce Phone Support Operator and start building a rewarding and fulfilling career with Advance Auto Parts.
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