Experienced Customer Service and Sales Representative – Remote Licensed Healthcare Insurance Agent Opportunity

About TTEC

TTEC is a global leader in customer experience, providing innovative solutions that help companies build engaged, pleased, and profitable customer experiences. Since 1982, we've been dedicated to making customers happy by combining humanity and technology. Our team of experts works with many of the world's leading iconic and hypergrowth brands to deliver exceptional customer experiences through various channels, including phone, messaging, text, and video chat. At TTEC, we're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

About the Role

We're seeking an experienced Customer Service and Sales Representative to join our team as a Remote Licensed Healthcare Insurance Agent. As a key member of our team, you'll have the opportunity to grow your career by connecting your customer service and sales aptitude to become a licensed insurance professional. We'll provide you with the training, support, and resources you need to succeed in this role, including a FREE licensing course and all state licensing exam fees covered by the company.

Key Responsibilities

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales, including accepting inbound calls and making outbound calls to provide follow-up
• Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

What You'll Bring to the Role

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>15 mbps)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation
• High school diploma or equivalent
• Computer experience

What You Can Expect

As a member of our team, you can expect:

• Supportive career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you'll be paid for your time to boot)
• All state licensing exam fees covered by the company and yearly renewal of license provided by TTEC as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
• A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to 1000s of free courses to support your career growth, we're here to help you succeed. Our TTEC community is a dynamic, global family that values and supports each other.

About the Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. We're committed to providing a healthy and productive work environment, and we're happy to provide you with the necessary tools and resources to succeed in this role.

Compensation and Benefits

We offer a competitive compensation package, including a base wage of $16/hr, performance-based bonuses, and a healthy benefits package based on your position. Our benefits package may include PTO, tuition reimbursement, health and wellness incentives, and more.

How to Apply

If you're passionate about making a difference in people's lives and have a strong customer service and sales background, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and to submit your application.

About TTEC's Commitment to Diversity and Inclusion

TTEC is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

Join Our Team Today!

At TTEC, we're passionate about making a difference in people's lives. If you're passionate about customer service and sales, and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity. Together, we can make a difference and deliver exceptional customer experiences.