Experienced Customer Service Representative - Fully Remote PST Work Shift in the Service Industry with Workwarp

Unlock a Rewarding Career with Workwarp, a Leader in Remote Customer Service Solutions

At Workwarp, we're passionate about empowering home service businesses to thrive by providing top-notch remote customer service support. As a rapidly growing company, we're committed to making a positive impact on the lives of people in the trades. If you're a motivated and customer-focused individual looking for a career with opportunities for growth and development, we invite you to join our dynamic team!

About Us

Workwarp, operating under the brand Pink Callers, has established itself as a trusted partner for home service businesses, including HVAC, plumbing, and electrical services. Our team of experienced professionals is dedicated to delivering exceptional customer service, ensuring that our clients and their employees receive the support they need to succeed. By joining our team, you'll become part of a company that's shaping the future of customer service in the service industry.

Job Highlights

• Location: Fully remote, work from the comfort of your own home
• Company: Workwarp, a leader in remote customer service solutions
• Compensation: Competitive salary of $13 per hour
• Start Date: Immediate openings available, ready to start your new career today
• Position: Experienced Customer Service Representative - Fully Remote PST Work Shift

Who You Are

You're a driven and ambitious individual seeking a career that offers more than just a paycheck. You possess a growth mindset, are eager to learn and develop your skills, and thrive in fast-paced environments. As a customer service professional, you have a passion for delivering exceptional service, excellent listening and communication skills, and a strong ability to multitask and manage competing priorities. If you have experience in the service industry, such as plumbing or HVAC, you'll be a strong fit for our team.

Key Responsibilities

• Oversee daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinate and schedule technicians for service calls, installations, and repairs, ensuring efficient dispatch and minimizing downtime
• Serve as the primary point of contact for customer inquiries, appointments, and complaints, providing top-notch customer service and resolving issues promptly
• Organize documents, invoices, and client records, maintaining accurate and up-to-date records
• Process customer payments and follow up on overdue accounts, ensuring timely and effective payment processing
• Assist in the setup and implementation of ServiceTitan or similar dispatching software, leveraging technology to streamline operations
• Contribute to additional tasks and projects to support the company's growth and success

Essential Qualifications

• Experience in scheduling or dispatching, preferably in the service industry
• 1+ year of experience with ServiceTitan or similar dispatching software
• Proficiency in Google Suite and Slack, with ability to learn new tools and technologies
• Excellent time management, multitasking, and problem-solving skills, with strong attention to detail and organizational abilities
• Strong communication and interpersonal skills, with ability to work effectively with customers, technicians, and internal teams
• Familiarity with industry terminology, processes, and materials is a plus, but not required
• Must pass background check and meet technical requirements

Technical Requirements

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

What We Offer

As a valued member of our team, you'll enjoy a competitive salary, opportunities for career growth and development, and a dynamic work environment that supports your well-being and success. Our company culture is built on a foundation of care, respect, and inclusivity, ensuring that you feel supported and empowered to deliver your best work.

Work Environment and Company Culture

As a fully remote company, we offer the flexibility to work from the comfort of your own home, while still being part of a collaborative and supportive team. Our company culture is centered around delivering exceptional customer service, fostering a positive and inclusive work environment, and promoting ongoing learning and development.

Career Growth Opportunities and Learning Benefits

At Workwarp, we're committed to helping you grow and develop your skills, whether through formal training programs, mentorship, or opportunities to take on new challenges. As a customer service representative, you'll have the opportunity to develop your skills in areas such as communication, problem-solving, and leadership, setting you up for long-term success in your career.

Compensation and Benefits

We offer a competitive salary of $13 per hour, as well as a range of benefits that support your well-being and success, including opportunities for career growth and development, a dynamic work environment, and a culture that values care, respect, and inclusivity.

Ready to Join Our Team?

If you're a motivated and customer-focused individual looking for a career with opportunities for growth and development, we invite you to apply for this exciting opportunity. Please submit your application today, and our hiring team will review your qualifications and be in touch if they have any questions.

Important Application Instructions: To ensure that your application is processed efficiently, please allow our hiring team time to review all applications. We kindly request that you do not call to check on the status of your application, as this may disqualify you from further consideration.

Position Details

• Remote, full-time position
• Monday - Friday, 8am - 5pm MST (you do not need to live in this time zone)
• 40 hours per week
• High school or equivalent required
• 1 year of experience preferred, but not required

We look forward to hearing from you and exploring how you can contribute to our team's success!