**Experienced Microsoft Entry Level Virtual Assistant – Cloud Operations and Infrastructure Support**

Are you a highly motivated and detail-oriented individual looking to kick-start your career in the tech industry? Do you have a passion for working in a dynamic and fast-paced environment? We are seeking an experienced Microsoft Entry Level Virtual Assistant to join our Cloud Operations and Infrastructure Support team at Workwarp. As a key member of our team, you will play a vital role in supporting the delivery of our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. **About Us** At Workwarp, we are committed to creating a comprehensive workplace that fosters a culture of inclusivity, diversity, and growth. We believe in empowering our employees to make a positive impact on our organization and the world around us. Our team is passionate about innovation, collaboration, and customer satisfaction, and we are looking for like-minded individuals to join our ranks. **Job Summary** As a Microsoft Entry Level Virtual Assistant, you will be responsible for providing critical support to our cloud operations and infrastructure team. Your primary duties will include: * Providing technical support to our customers and internal stakeholders * Troubleshooting and resolving technical issues related to our cloud services * Collaborating with cross-functional teams to identify and implement process improvements * Maintaining accurate and up-to-date documentation of technical procedures and processes * Participating in training and development programs to enhance your skills and knowledge **Key Responsibilities** * Provide technical support to customers and internal stakeholders via phone, email, and chat * Troubleshoot and resolve technical issues related to our cloud services, including but not limited to: + Server and network connectivity issues + Application and software errors + Data storage and backup issues * Collaborate with cross-functional teams to identify and implement process improvements * Maintain accurate and up-to-date documentation of technical procedures and processes * Participate in training and development programs to enhance your skills and knowledge * Work closely with the infrastructure team to ensure the smooth operation of our datacenters and cloud services * Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration **Essential Qualifications** * Secondary School Recognition, GED, or equivalent * 3+ years of work experience in a regulatory or business support role in a technical services industry (e.g., high-availability assembly/fabricating/basic infrastructure conditions, such as datacenters, oil and gas processing plants, hospitals, pharmaceuticals) * Ability to work 12-hour shifts, including shift work during non-standard business hours that may include night, evening, weekends, and holidays * Ability to meet Microsoft, client, or government security screening requirements, including but not limited to: + Microsoft Cloud Personal investigation: This position will be required to pass the Microsoft Cloud individual verification upon hire/move and at regular intervals thereafter **Preferred Qualifications** * Associate's degree or higher in a related field (e.g., computer science, information technology, engineering) * Or Partner's Certificate or technical trade certification (e.g., military, trade school), or higher-identical education AND 3+ years of technical services experience (e.g., high-availability assembly/fabricating/basic infrastructure conditions, such as datacenters, oil and gas processing plants, hospitals, pharmaceuticals) * Familiarity with cloud computing and infrastructure concepts * Experience with technical documentation and knowledge management tools * Strong communication and interpersonal skills **Skills and Competencies** * Strong technical skills, including but not limited to: + Cloud computing and infrastructure concepts + Server and network administration + Application and software troubleshooting + Data storage and backup management * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to maintain accurate and up-to-date documentation of technical procedures and processes * Familiarity with technical documentation and knowledge management tools **Career Growth Opportunities and Learning Benefits** At Workwarp, we are committed to the growth and development of our employees. We offer a range of training and development programs to enhance your skills and knowledge, including: * Vocation Revolution Projects: A comprehensive program designed to help you develop your skills and knowledge in a specific area of interest * Diversity and Inclusion training: A program designed to promote diversity, equity, and inclusion in the workplace * Professional certifications: Opportunities to obtain professional certifications in areas such as cloud computing, data analytics, and cybersecurity * Mentorship programs: Opportunities to work with experienced professionals in your field * Cross-functional training: Opportunities to work with teams across the organization to develop your skills and knowledge **Work Environment and Company Culture** At Workwarp, we are committed to creating a comprehensive workplace that fosters a culture of inclusivity, diversity, and growth. Our team is passionate about innovation, collaboration, and customer satisfaction, and we are looking for like-minded individuals to join our ranks. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Flexible work arrangements, including remote work options * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive hourly rate: $28/hour * Comprehensive benefits package, including medical, dental, and vision insurance * Flexible work arrangements, including remote work options * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Conclusion** If you are a highly motivated and detail-oriented individual looking to kick-start your career in the tech industry, we encourage you to apply for this exciting opportunity. As a Microsoft Entry Level Virtual Assistant, you will play a vital role in supporting the delivery of our cloud services and have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. We look forward to hearing from you! **Apply Now** To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you! Apply To This Job Apply for this job