Immediate Hiring: Nuuly Temporary Customer Success Associate - Evening Shift, Remote Opportunity with URBN

Join the Nuuly Team as a Customer Success Associate and Elevate Your Career

Are you a customer service expert with a passion for delivering exceptional experiences and a keen eye for fashion? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Nuuly, a pioneering brand under the URBN umbrella, is on the lookout for a skilled and charismatic Customer Success Associate to join their remote team on a temporary basis. As a Customer Success Associate, you will be the face of Nuuly, providing top-notch support to customers via phone, email, and chat, ensuring they have a seamless and enjoyable experience with the brand.

About Nuuly and URBN

Nuuly is part of URBN, a global lifestyle brand company that is revolutionizing the way people shop. With a portfolio that includes brands like Urban Outfitters, Anthropologie, and Free People, URBN is known for its commitment to creativity, quality, and customer satisfaction. Nuuly, in particular, is a clothing rental subscription service that is redefining fashion by making it more accessible, sustainable, and fun. By joining the Nuuly team, you will be part of a company that is not only pushing the boundaries of the fashion industry but is also dedicated to fostering a culture of inclusivity, diversity, and innovation.

Key Responsibilities

• Deliver Exceptional Customer Service: Respond to customer inquiries via phone, email, and chat in a timely, friendly, and professional manner, ensuring that every interaction is a positive one.
• Empower Customer Success: Utilize decision-making skills to resolve customer complaints and issues, enhancing the overall customer experience and fostering brand loyalty.
• Balance Customer Needs with Business Objectives: Demonstrate empathy towards customers while being mindful of the company's bottom line, striving to find solutions that satisfy both.
• Collect and Share Customer Feedback: Gather insights from customer interactions and share them with relevant teams to ensure that customer needs are being met and to drive business improvements.
• Meet Productivity Standards: Handle a minimum of 70 customer interactions per shift, maintaining high-quality service standards.
• Stay Adaptable and Flexible: Be prepared to take on additional projects and support external team members as needed to support business objectives and customer needs.

Qualifications and Skills

Essential Qualifications:

• A minimum of 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional customer experiences.
• A stable internet connection and a dedicated workspace to ensure seamless remote work.
• Exceptional written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• A willingness to work a flexible schedule, including evenings and occasional weekends, to meet the needs of the business.

Preferred Qualifications:

• A passion for fashion and a deep understanding of the URBN brands, customers, and products.
• Knowledge of current media and lifestyle trends, with a keen eye for cultural shifts and consumer preferences.
• Experience working in a fast-paced, dynamic environment with a high volume of customer interactions.
• Creative problem-solving skills, with the ability to think on your feet and come up with innovative solutions to customer issues.

What We Offer

As a member of the Nuuly team, you will not only be joining a company that is at the forefront of the fashion industry, but you will also have access to a comprehensive range of benefits and perks. These include:

• Competitive hourly rate of $15.00 USD.
• Comprehensive benefits package, including medical, dental, vision, and retirement savings.
• Generous employee discounts on URBN brands.
• Paid time off (PTO) to recharge and pursue your interests.
• Opportunities for career growth and professional development within the company.
• A dynamic and inclusive work environment that values diversity and promotes creativity.

Career Growth and Development

At Nuuly and URBN, we are committed to the growth and development of our employees. As a Customer Success Associate, you will have the opportunity to develop a wide range of skills, from customer service and communication to problem-solving and leadership. We offer training and development programs to help you advance in your career and achieve your professional goals.

Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe in fostering a work environment that is safe, fair, and respectful for all employees. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.

Why Join Us?

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you don't meet every qualification on our list, we still want to hear from you. At Nuuly and URBN, we are committed to finding the right talent and providing them with the support and resources they need to succeed.

Join our team and be part of a company that is shaping the future of fashion. Apply now to become a Nuuly Customer Success Associate and start your journey towards a rewarding and challenging career.

Equal Employment Opportunity

URBN is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment for all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.