Part Time Customer Care Representative – Remote Opportunity for Passionate and Customer-Focused Individuals to Join a Dynamic Team

Welcome to Thrive

At Thrive (Shopventory Inc., DBA Thrive), we are dedicated to empowering retailers and merchants to run healthy businesses by providing them with the inventory management and reporting tools they need to make informed decisions. Our product is robust, and we require trained support experts to help our customers navigate our system and achieve their goals. We are now seeking a highly motivated and customer-focused Part Time Customer Care Representative to join our team and contribute to our mission.

About the Role

As a Part Time Customer Care Representative, you will be the primary point of contact for our customers and prospective customers, providing support via live chat, email, phone, and video calls. Your goal will be to deliver exceptional customer experiences, resolve issues efficiently, and help our customers get the most out of our product. You will be working remotely, and we are looking for someone who can commit to 20-30 hours per week, preferably 4-6 hours per day, Monday through Friday. The ability to work until 8 pm ET Monday through Friday is a significant plus.

Key Responsibilities

• Provide top-notch customer support via multiple channels, including live chat, email, phone, and video calls
• Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members when necessary
• Develop a deep understanding of our product and its features to provide accurate and helpful solutions to customers
• Collaborate with the customer care team to share knowledge, best practices, and feedback to continuously improve our support processes
• Identify opportunities to improve our product and services, and provide feedback to the development team
• Meet and exceed customer satisfaction targets, and contribute to the overall growth and success of the company

The Ideal Candidate

We are looking for a passionate and customer-focused individual who is eager to learn and grow with our company. While we don't expect you to be perfect, we do require the following traits:

• A passion for delivering exceptional customer experiences and a strong desire to help others
• Superior communication skills, both written and verbal, with the ability to express complex concepts in a simple and concise manner
• A solid understanding of the retail and business landscape, including the challenges faced by our customers
• Excellent problem-solving skills, with the ability to think creatively and outside the box
• Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• A team player mentality, with a willingness to collaborate and work with others to achieve common goals
• The ability to adapt to changing situations and priorities, and to thrive in a fast-paced environment

Essential Qualifications

To be successful in this role, you will need:

• Previous experience in customer service, preferably in a remote or tech startup environment
• Excellent written and verbal communication skills, with the ability to communicate complex ideas in a simple and concise manner
• A strong understanding of the retail and business landscape, including the challenges faced by our customers
• Basic computer skills, including proficiency in Microsoft Office and Google Suite
• High school diploma or equivalent required; degree in a related field preferred

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Spanish language skills
• Experience working in a tech startup or customer-facing environment
• Chat or phone-based customer service experience
• Retail or restaurant experience
• Previous experience working remotely or in a work-from-home environment

What We Offer

In return for your hard work and dedication, we offer a competitive hourly rate of $23-$25 per hour, based on experience. You will also have the opportunity to work with a dynamic and growing company, and to contribute to the development of our product and services. Other benefits include:

• Accrued paid time off (PTO)
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• The ability to work remotely and maintain a healthy work-life balance

Career Growth Opportunities

At Thrive, we are committed to helping our employees grow and develop their careers. As a Part Time Customer Care Representative, you will have the opportunity to learn and develop new skills, and to take on additional responsibilities as you become more comfortable in your role. We offer regular training and coaching, as well as opportunities for advancement within the company.

Our Company Culture

We are a friendly and respectful team, and we work hard to foster a positive and inclusive work environment. We believe in empowering our employees to make decisions and take ownership of their work, and we encourage open communication and feedback. We are passionate about what we do, and we are committed to making a positive impact on our customers and the wider community.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further.

Conclusion

Thank you for considering this opportunity to join our team as a Part Time Customer Care Representative. We are excited to hear from talented and motivated individuals who are passionate about delivering exceptional customer experiences. If you have what it takes to succeed in this role, we encourage you to apply today and take the first step towards an exciting and rewarding career with Thrive.