Part Time Project Assistant – Customer Service and Sales Support Specialist – Flexible Scheduling in Hanover, NJ

Welcome to Our Team

At Lowe's, we pride ourselves on being a supportive and forward-thinking team, dedicated to providing exceptional customer service and sales support. We are seeking a highly skilled and motivated Part Time Project Assistant to join our team in Hanover, NJ. As a Project Assistant, you will play a vital role in driving sales growth, providing top-notch customer service, and supporting our store operations. If you are a team player with a passion for delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.

About the Role

In this dynamic and flexible role, you will be responsible for providing SMART customer service, generating project leads, and assisting customers with their project needs. You will utilize your excellent communication skills to set project expectations, provide product information, and respond to customer inquiries. As a sales support specialist, you will also be responsible for selling countertops, assisting with checkout functions, and maintaining a safe and secure work environment.

Key Responsibilities:

• Provide exceptional customer service, including identifying and resolving customer issues, assisting customers in locating products, and greeting customers
• Generate install and non-install project leads for the Central Design Team by actively engaging customers in their project needs
• Utilize inspiration and qualifying tools to ensure customers understand kitchen projects scope and process
• Set project expectations with customers during store interactions
• Assist and sell countertops for customers in-store (Kitchens only)
• Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listen to and respond knowledgeably and promptly to customer and employee questions
• Demonstrate sincere appreciation to customers
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
• Cross-functionally train in other areas of the store to help deliver the best customer service

In-Stock and Store Operations

In addition to your customer-facing responsibilities, you will also be responsible for maintaining the store's inventory and operations. This includes:

In-Stock Responsibilities:

• Use store systems to prioritize loads, print pricing labels, and search items or item numbers for price and inventory information
• Help customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
• Use the point of sale terminals to process walk-up, phone, email, and online orders
• Call vendors to verify product availability and cost as needed

Clean and Safe Stores:

• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adhere to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operate store equipment as needed, depending on one's specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compactor baler, tool rentals)

What You Need to Succeed

To be successful in this role, you will need to possess the following minimum qualifications:

Minimum Qualifications:

• 6 months' experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 months' experience using common retail technology, such as smartphones and tablets
• Ability to obtain sales-related licensure or registration as may be required by law

Preferred Qualifications:

• 6 months' sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits
• 6 months' retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Certification in a trade area related to the department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Skills and Competencies

In addition to the above qualifications, you will need to possess the following skills and competencies:

Essential Skills:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Basic math skills and ability to handle cash and operate a point-of-sale system
• Ability to lift up to 25 pounds and stand for long periods
• High school diploma or equivalent required

Preferred Skills:

• Experience working in a retail environment
• Knowledge of store operations and inventory management
• Ability to work flexible hours, including evenings and weekends
• Basic computer skills and ability to learn new systems

Career Growth Opportunities and Learning Benefits

At Lowe's, we are committed to helping our employees grow and develop in their careers. As a Part Time Project Assistant, you will have access to a range of training and development opportunities, including:

Training and Development:

• Comprehensive training program to help you develop the skills and knowledge you need to succeed in your role
• Ongoing coaching and feedback to help you improve your performance and achieve your goals
• Opportunities to cross-train in other areas of the store and develop new skills
• Access to online training modules and courses to help you develop your skills and knowledge

Work Environment and Company Culture

At Lowe's, we pride ourselves on our supportive and inclusive company culture. As a Part Time Project Assistant, you will be part of a dynamic and diverse team that is dedicated to providing exceptional customer service and supporting each other's success. Our work environment is fast-paced and energetic, with a focus on teamwork, communication, and mutual respect.

Company Culture:

• Supportive and inclusive work environment
• Opportunities to get involved in community events and charitable initiatives
• Recognition and reward programs to recognize and reward your achievements
• Access to employee discounts and benefits

Compensation, Perks, and Benefits

As a Part Time Project Assistant at Lowe's, you will be eligible for a range of compensation, perks, and benefits, including:

Compensation and Benefits:

• Competitive hourly rate
• Opportunities for overtime and bonus pay
• Access to employee discounts and benefits
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement savings plan with company match

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Part Time Project Assistant at Lowe's, you will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service and supporting each other's success. Don't miss out on this opportunity to join our team and start building your career with Lowe's today!

Apply now and take the first step towards a rewarding and challenging career with Lowe's!