Client Relationship Analyst - Walgreens 340B Program Expert (Call Support, Customer Help) $32/Hour

Join Walgreens: Elevate Client Relationships and Drive Healthcare Excellence

Walgreens, a leading integrated healthcare, pharmacy, and retail organization, is seeking a highly skilled Client Relationship Analyst to join our team in Florida, USA. As a Client Relationship Analyst, you will be the single point of contact for our clients, providing exceptional service, support, and expertise in the 340B program. If you're passionate about delivering outstanding customer experiences, driving business growth, and working in a dynamic healthcare environment, this is an exciting opportunity to join our team.

About Walgreens and WBA

Walgreens is part of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in healthcare, pharmacy, and retail. With nearly 9,000 retail locations across the United States, Puerto Rico, and the U.S. Virgin Islands, Walgreens is a trusted local health destination serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system, providing a wide range of pharmacy and healthcare services that drive equitable access to care for medically underserved populations.

Key Responsibilities

• Client Relationship Management: Maintain and strengthen client relationships by providing required services that address client issues, driving 340B program advancement opportunities, and delivering exceptional customer service.
• Program Expertise: Serve as the knowledgeable authority on the 340B program, providing expert guidance and support to clients, and working with internal teams to identify and resolve issues.
• Data Analysis and Insights: Use cross-functional support teams to request and interpret various data streams, and communicate business results and trends that impact client performance.
• Process Improvement: Request client feedback, determine process improvement solutions, and suggest system upgrades to enhance the overall efficiency and effectiveness of the 340B program.
• Client Support: Provide essential support to clients during 340B reviews, participate in the client's review cycle, and offer remote or on-site support as needed.
• Record Keeping: Maintain accurate records of client interactions, details, complaints, comments, and actions taken, and contact clients to answer questions or inform them of investigation results and planned changes.
• Collaboration and Communication: Develop and maintain working relationships with various internal stakeholders, including IT, Stores, Legal, and Sales teams, to facilitate functional exchanges of information.
• 340B Program Development: Continuously develop an in-depth understanding of the 340B program, identifying opportunities to improve the program's overall efficiency and attractiveness.

Essential Qualifications

• Education: Bachelor's degree OR high school diploma and two (2) years of client or account relationship experience.
• Experience: Proven experience in diagnosing, isolating, and resolving moderate to complex business issues, and recommending and implementing solutions to resolve issues.
• Communication Skills: Excellent verbal and written communication skills, with experience communicating to various audiences, including work groups, teams, organization management, and external clients.
• Customer Service: Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
• Microsoft Office Skills: Fundamental level proficiency in Microsoft Excel, PowerPoint, and Word, with ability to perform various tasks, such as data analysis, presentation development, and document creation.
• Travel: Willingness to travel up to 20% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Education and Experience: Bachelor's Degree and at least 2 years of client/customer service experience OR High School Diploma and 2 years of client or account relationship experience.
• Industry Experience: Experience working in a client or account management environment, preferably in the healthcare industry, including 340B, pharmacy, hospital, clinic, or PBM.

What We Offer

At Walgreens, we offer a comprehensive benefits package that includes:

• Health Insurance: Coverage for medical, dental, and vision costs.
• Retirement Plans: 401(k) or other retirement savings plans.
• Paid Time Off: Vacation days, holidays, and sick leave.
• Employee Discounts: Discounts on products or services offered by the company.
• Life Insurance: Coverage in the event of an employee's passing.
• Tuition Assistance: Support for employees pursuing further education.
• Health Programs: Initiatives to promote employee health and well-being.
• Career Development: Training and development programs to enhance skills and career growth.

Join Our Team

If you're a motivated and customer-focused professional looking to drive business growth and deliver exceptional client experiences, we encourage you to apply for this exciting opportunity. As a Client Relationship Analyst at Walgreens, you'll have the chance to work in a dynamic healthcare environment, develop your skills, and advance your career. Apply now and join our team of dedicated professionals committed to making a difference in the lives of our customers and communities.

To learn more about our benefits and company culture, please visit jobs.walgreens.com/benefits.