Experienced Customer Service Representative for Real Estate and Home Improvement Projects - Remote Opportunity

Join Our Fast-Growing Team at 24 Home Buyer and Revolutionize Customer Support in the Real Estate Industry

Are you a customer service professional looking for a rewarding career in a dynamic and rapidly expanding company? Do you have a passion for delivering exceptional service and building strong relationships with clients? If so, we invite you to join our team at 24 Home Buyer as a Customer Service Representative and be part of a company that values its employees and prioritizes customer satisfaction.

At 24 Home Buyer, we're not just a company - we're a team of innovators and problem-solvers dedicated to transforming the real estate industry. As part of the First Class Capital Group family, which includes VentlyAir and Make More Per Deal, we're committed to providing top-notch services to our clients and creating a work environment that's both challenging and rewarding.

About Us

Our founders have a proven track record of success in the real estate industry, with a deep understanding of what it takes to deliver exceptional customer service. We're a fast-growing company with 5 open positions for Customer Support Specialists, and we're looking for experienced professionals who can bring their expertise to the table and help us take our customer service to the next level.

Key Responsibilities

As a Customer Service Representative at 24 Home Buyer, you'll be the face of our company, interacting with clients and prospects on a daily basis. Your primary goal will be to provide exceptional service, resolve customer inquiries and complaints, and troubleshoot technical issues in a timely and professional manner. Here are some of the key responsibilities you'll be expected to handle:

• Respond to customer inquiries via phone, email, and chat, providing accurate and complete information about our products and services.
• Set appointments with prospects and existing clients, working closely with our sales team to convert inquiries into sales opportunities.
• Handle customer complaints and provide appropriate solutions and alternatives within established time limits.
• Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer interactions.
• Maintain accurate records of customer interactions and transactions, using our CRM system to track customer feedback and improve our sales and SOPs.
• Collaborate with our sales team to identify new sales opportunities and provide feedback on customer needs and preferences.
• Continuously improve your customer service skills and knowledge of our products and services, staying up-to-date on industry trends and best practices.
• Collect customer feedback to inform our sales and customer service strategies, driving continuous improvement and growth.

Essential and Preferred Qualifications

To succeed as a Customer Service Representative at 24 Home Buyer, you'll need to have a strong background in customer service, with a minimum of 2 years of experience in a related field. Here are some of the essential and preferred qualifications we're looking for:

Essential Qualifications:

• Proven 2+ years of customer support experience, with a track record of delivering exceptional service and resolving customer complaints.
• Minimum 2 years of experience in sales, with a strong understanding of sales principles and practices.
• Strong phone contact handling skills and active listening, with the ability to effectively communicate with clients and prospects.
• Excellent communication and presentation skills, with the ability to articulate complex information in a clear and concise manner.
• Ability to multitask, prioritize, and manage time effectively, working in a fast-paced remote environment.
• Familiarity with CRM systems and practices, with the ability to learn new systems and technologies quickly.
• Proficient (or near-native) English skills, with the ability to communicate effectively with clients and colleagues.

Preferred Qualifications:

• Experience working in the real estate industry, with a deep understanding of industry trends and best practices.
• Strong problem-solving skills, with the ability to troubleshoot technical issues and resolve customer complaints.
• Ability to work independently in a remote environment, with minimal supervision.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Skills and Competencies

To succeed as a Customer Service Representative at 24 Home Buyer, you'll need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and resolve customer complaints.
• Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability and flexibility, with the ability to adjust to changing priorities and work effectively in a fast-paced remote environment.

Career Growth Opportunities and Learning Benefits

At 24 Home Buyer, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have the opportunity to:

• Develop your customer service skills and knowledge, working with a range of clients and prospects.
• Learn about our products and services, staying up-to-date on industry trends and best practices.
• Collaborate with our sales team to identify new sales opportunities and provide feedback on customer needs and preferences.
• Take on additional responsibilities and projects, developing your skills and expertise in a range of areas.

Work Environment and Company Culture

At 24 Home Buyer, we're proud of our company culture and work environment. Here are some highlights:

• Flexible schedule: Work from home and set your own schedule, with the flexibility to adjust to changing priorities.
• Remote work environment: Work from the comfort of your own home, with minimal supervision and maximum flexibility.
• Collaborative team: Work with a talented and dedicated team, collaborating to achieve shared goals.
• Opportunities for growth: Take on additional responsibilities and projects, developing your skills and expertise in a range of areas.

Compensation, Perks, and Benefits

We're offering a competitive salary range of $40,000 - $75,000 per year, depending on experience. In addition to your salary, you'll enjoy a range of benefits, including:

• Flexible schedule and remote work environment.
• Opportunities for career growth and development.
• A collaborative and dynamic team environment.

Conclusion

If you're a customer service professional looking for a rewarding career in a dynamic and rapidly expanding company, we encourage you to apply for this exciting opportunity. At 24 Home Buyer, we're committed to delivering exceptional customer service and creating a work environment that's both challenging and rewarding. Join our team today and be part of a company that's shaping the future of the real estate industry!