Experienced Customer Support Representative for Innovative Shopify App - Join a Dynamic Team of 4!

Unlock Your Potential as a Customer Support Pioneer in a Fast-Growing Shopify Ecosystem

We're a tight-knit team of 4 innovators who have been developing game-changing tools for Shopify merchants for over 2 years. Our steady growth has brought us to an exciting milestone: we're expanding our team with a dedicated Customer Support Representative. As our first CS rep, you'll play a pivotal role in shaping our customer support strategy and laying the groundwork for future team members.

About Our Company and the Role

Despite not having a dedicated CS rep until now, we've always prioritized customer support, as reflected in our app's excellent rating. We're committed to elevating our customer support to new heights. As a Customer Support Representative, you'll be an integral part of our team, helping us build a robust system and processes that will benefit our customers and the company as a whole. Your initiative and contributions will be invaluable as we continue to grow and evolve.

This role offers a unique opportunity to explore various aspects of our business and potentially transition into different roles in the future. We're a small, agile team where wearing multiple hats is the norm, and we're open to creating new roles that bring value to the company.

Key Responsibilities

• Customer Communication: Engage with customers via live chat and email to resolve their issues efficiently and effectively.
• Continuous Learning: Stay up-to-date with the features of our app and the broader Shopify ecosystem to provide top-notch support.
• Product Feedback and Improvement: Summarize merchant feedback and suggest innovative ways to enhance our product.
• Versatile Tasks: Participate in non-CS related tasks such as researching tools, writing blog posts, and creating mockups, based on your natural abilities and interests.

Essential Qualifications and Skills

• Excellent Communication Skills: Superb written and verbal communication skills to effectively interact with customers.
• Problem-Solving Attitude: Enjoy talking to people and solving their problems with a positive, customer-centric approach.
• Technical Acumen: Ability to discuss technical concepts at a high level and be comfortable working with basic CSS and JS, with a willingness to learn more if needed.
• Documentation and Writing: Ability and willingness to write technical documentation and articles.
• Flexibility: Willingness to perform non-CS related tasks and adapt to the evolving needs of our startup.
• Time Zone Compatibility: At least 4 hours overlap with GMT+7 (9am-6pm).

Preferred Qualifications and Skills

• Shopify Experience: Experience working with Shopify, particularly with theme development or customization.
• B2B SaaS Background: Experience in B2B SaaS environments.
• Language Skills: Proficiency in additional languages, especially French, Spanish, and Italian.
• Startup Skills: Any other skills beneficial to a startup, such as marketing, SEO, video editing, etc.

Career Growth and Learning Benefits

Joining our team means becoming part of a dynamic, growth-oriented environment. You'll have the opportunity to develop your skills in customer support, explore other areas of the business, and potentially carve out a new role for yourself. Our small team setup ensures that you'll have a significant impact and be able to see the results of your work firsthand.

Work Environment and Company Culture

We're a collaborative, innovative team that values initiative and creativity. Our culture is built around mutual respect, open communication, and a shared commitment to delivering exceptional value to our customers. As a remote team, we prioritize flexibility and work-life balance.

Compensation and Benefits

We offer a competitive salary that is negotiable based on your experience and qualifications. Our benefits package is designed to support your well-being and career development, reflecting our commitment to being a great place to work.

Why Join Us?

If you're a motivated, customer-focused individual looking for a role where you can make a real difference, we encourage you to apply. As a pioneering Customer Support Representative, you'll be at the forefront of shaping our customer support strategy and contributing to the growth and success of our company.

We're particularly excited about applications from Morocco due to time zone convenience and language proficiency. However, we're open to candidates from all backgrounds who share our passion for delivering exceptional customer support and are eager to join a dynamic, innovative team.

Ready to take the next step in your career and be part of a forward-thinking team? Apply now to join us as a Customer Support Representative and help shape the future of our Shopify app!