Inbound Customer Service Representative - Work from Home - TEXAS - OptimumCX LLC - Remote Customer Support and Billing

Join the Team: Inbound Customer Service Representative - Work from Home - TEXAS

Are you a motivated and customer-focused individual looking for a rewarding work-from-home opportunity? OptimumCX LLC is seeking an experienced Inbound Customer Service Representative to join our team! As a remote customer support specialist, you will play a vital role in delivering exceptional service to our customers, resolving their queries, and providing a world-class experience. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About OptimumCX LLC

OptimumCX LLC is a leading provider of customer experience solutions, dedicated to delivering innovative and effective strategies that drive business success. Our team of experts is passionate about helping companies build strong relationships with their customers, and we're looking for talented individuals like you to join our crew. With a focus on employee growth and development, we offer a dynamic and supportive work environment that fosters career advancement and learning.

Job Summary

As an Inbound Customer Service Representative, you will be responsible for handling a high volume of customer calls in a professional and courteous manner. You will assist customers with a variety of questions regarding their account, certification process, renewal process, and application questions. You will also update account information, provide exceptional customer service, and work collaboratively with our team to achieve our goals.

Key Responsibilities:

• Handle a high volume of inbound customer calls in a professional and courteous manner
• Assist customers with questions regarding their account, certification process, renewal process, and application questions
• Update account information and ensure accuracy in customer records
• Provide exceptional customer service, resolving customer complaints and concerns in a timely and efficient manner
• Utilize systems and tools to access and review customer accounts, providing solutions and answers to customer inquiries
• Maintain accurate records of customer interactions, including call logs and account updates
• Collaborate with team members to achieve sales and customer service goals
• Participate in ongoing training and development to enhance product knowledge and customer service skills

Requirements:

To be successful in this role, you must meet the following requirements:

• Residency: You must be a resident of TEXAS to be considered for this position.
• Age: You must be at least 18 years of age.
• Education: You must have a high school diploma or equivalent (GED).
• Background Check: You must be able to pass a background check.
• Equipment: You must have your own computer and equipment, including a quiet workspace, ergonomic chair, and desk.
• Typing Speed: You must be able to type a minimum of 25 words per minute.
• Self-Motivation: You must be self-motivated and self-disciplined, with a strong work ethic and professional demeanor.
• Computer Skills: You must have excellent computer skills, including proficiency in Microsoft Office and ability to learn new software applications.
• Communication Skills: You must have strong communication skills, both verbal and written.

Technology Requirements:

To ensure success in this role, you must have a computer that meets the following minimum specifications:

• Operating System: Windows 10 or above
• Processor: Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better
• RAM: 8GB or better
• Internet Connection: Consistent 50/10 Mbps internet connection
• Ethernet Connection: Direct ethernet connection
• Monitors: Two monitors (a television screen can work as a second monitor)
• Ergonomic Equipment: Ergonomic keyboard and mouse
• Webcam: Webcam with noise cancellation and mute button
• Headset: Headset with noise cancellation and mute button

Benefits:

As an employee of OptimumCX LLC, you will enjoy a range of benefits, including:

• Full-Time Work Hours: Monday to Friday, 40 hours per week
• Paid Training: Comprehensive training program to ensure your success in the role
• Career Advancement: Opportunities for career growth and advancement within the company (85% of our current managers have been promoted from within)
• PTO Accruals: Paid time off accruals after meeting the waiting period
• Competitive Compensation: $14 per hour

Work Environment:

As a remote customer service representative, you will work from home in a quiet and dedicated workspace. You will be required to maintain a professional and distraction-free environment, ensuring that you can focus on delivering exceptional customer service.

Company Culture:

At OptimumCX LLC, we value our employees and strive to create a positive and supportive work environment. We believe in:

• Teamwork: Collaboration and teamwork are essential to our success.
• Innovation: We encourage creativity and innovation in everything we do.
• Customer Focus: We prioritize customer satisfaction and strive to deliver exceptional service.
• Growth: We invest in our employees' growth and development, providing opportunities for career advancement.

How to Apply:

If you're excited about this opportunity and believe you have what it takes to succeed as an Inbound Customer Service Representative, please apply today! To apply, you must:

• Have a reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
• Have or be able to obtain all required equipment for this position
• Be a resident of TEXAS, providing valid Texas driver's license or other proof of residency upon hire
• Be available for full-time day shift, Monday to Friday, 9:30 am - 6:00 pm CST

Don't miss this opportunity to join our team and start your career as an Inbound Customer Service Representative! Apply now and take the first step towards a rewarding and challenging role.