Senior Analyst - Control Management: Product/Service Risk Advisory Expert for American Express's US Consumer Services Team

Unlock Your Career Potential with American Express

At American Express, we're committed to empowering our colleagues to create a meaningful and unique career journey. As a global and diverse community, we back our customers, communities, and each other, fostering an environment where everyone can thrive. Join our team and become part of a dynamic organization that's dedicated to providing the world's best customer experience.

About the US Consumer Services Team

The US Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the US. This includes our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, US Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. Our team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Job Overview: Senior Analyst - Control Management

We're seeking a highly skilled Senior Analyst to join our Product/Service Risk Advisory team within the US Consumer Services division. As a Senior Analyst, you will play a critical role in ensuring control management is embedded in the day-to-day operations of our organization. This involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Key Responsibilities

• Assist in providing strategic risk advisory support for specific product/service areas, leveraging your expertise to drive informed decision-making.
• Compile best practices and learnings from historical product launches and change management initiatives, and support leveraging compiled best practices to inform risk identification throughout the new product lifecycle.
• Support day-to-day activities to assess the needs of business unit and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls.
• Coordinate with product development and service delivery teams to embed operational risk management considerations into the product lifecycle and service operations ongoing.
• Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively.

Essential Qualifications

• 2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities.
• Strong project management, communication, and interpersonal skills, with the ability to effectively collaborate with stakeholders across the organization.
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Digitally savvy and knowledge or interest in emerging risk fields: Payments, Artificial Intelligence, Web3.
• Experience in at least one of the following:
  • Assisting in day-to-day activities to assess the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls.
  • Assisting in compiling and sharing best practices and learnings from historical product launches and change management initiatives.
  • Supporting day-to-day activities for coordination with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations.

What We Offer

At American Express, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our comprehensive benefits package includes:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Career Growth Opportunities

As a Senior Analyst within our Product/Service Risk Advisory team, you'll have the opportunity to develop your skills and expertise in operational risk management. You'll work closely with senior leaders and stakeholders across the organization, driving strategic initiatives and informing decision-making. Our dynamic and supportive work environment is designed to help you grow professionally and personally.

Work Environment and Company Culture

At American Express, we're committed to fostering a culture of inclusion and diversity. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.

Salary and Benefits

The expected salary range for this role is $55,000 to $105,000 annually, plus bonus and benefits. We consider factors such as location, experience, and other job-related factors when determining pay.

Join Our Team

If you're a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. As a Senior Analyst within our Product/Service Risk Advisory team, you'll play a critical role in driving the success of our organization. Apply now and join our dynamic team!

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.