Experienced Telepharmacy Technician - Remote Dispensing Pharmacy Operations and Patient Care at CVS Health

Join the CVS Health Team as a Telepharmacy Technician and Make a Difference in Patient Care

CVS Health is seeking a highly skilled and compassionate Telepharmacy Technician to join our team in a remote setting. As a Telepharmacy Technician, you will play a critical role in delivering exceptional patient care and driving operational excellence in our Telepharmacy Remote Dispensing Pharmacy (RDP) locations. If you're passionate about healthcare, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

About CVS Health and Our Purpose

At CVS Health, we're dedicated to transforming healthcare for our customers and making our company a great place to work. Our purpose is to bring our heart to every moment of your health, guiding our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. We're passionate about making healthcare more personal, convenient, and affordable, and we're looking for talented professionals like you to join our team.

Job Summary

As a Telepharmacy Technician, you will be responsible for all daily pharmacy operations, with Pharmacist oversight occurring from a separate Supervising Pharmacy location. You'll work as part of the pharmacy team, applying Standard Operating Procedures (SOPs), best practices, and effective communication to deliver operational and service excellence. Your goal will be to contribute to safe and effective operations, provide exceptional patient experiences, and support a high-performing team.

Key Responsibilities

• Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products.
• Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Complete all tasks related to controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory.
• Contribute to positive patient experiences by showing empathy and genuine care, creating heartfelt and personalized moments, and solving or escalating patient problems.
• Complete inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Support a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic.
• Serve as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy Remote Dispensing Pharmacy.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.

Requirements and Qualifications

Essential Qualifications:

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification.
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.
• National Certification (PTCB or ExCPT).
• State-level licensure requirements vary by state.
• 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred.

Preferred Qualifications:

• 1-3 years previous experience as a Pharmacy Technician.
• Advanced Certified Pharmacy Technician (CPhT-Adv).
• Ability to become immunization certified.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Experience in an Inventory Specialist role.
• Ability to work in the home store, and across the market in other locations, to meet business needs.

Skills and Competencies

• Attention and Focus: Ability to concentrate on a task over a period of time.
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues.
• Mathematical Reasoning: Ability to use math to solve a problem.
• Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action.

Physical Demands

• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
• Control precision; quickly adjust machines to exact positions.
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions.

What We Offer

At CVS Health, we're committed to creating a work environment that supports our employees' well-being and success. Here are some of the benefits and rewards we offer:

• Competitive salary: $16.00 - $25.00 per hour.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join CVS Health?

At CVS Health, we're passionate about making a difference in the lives of our customers and our communities. Here are just a few reasons why you might want to join our team:

• Opportunity to work in a dynamic and growing field.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.
• Chance to make a positive impact on patient care and outcomes.

How to Apply

If you're excited about this opportunity and think you'd be a great fit for our team, we encourage you to apply now. Please submit your application, including your resume and a cover letter, to be considered for this role.

Don't miss this chance to join our team and start making a difference in patient care. Apply now and let's discuss how you can become a vital part of our success story.