Scheduler Specialty Access Center - Remote Customer Service and Patient Scheduling Expert

Join the University of Minnesota Physicians Team as a Scheduler Specialty Access Center

University of Minnesota Physicians (M Physicians) is a leading non-profit organization dedicated to transforming health and medicine. With over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff throughout Minnesota and beyond, we are committed to advancing medicine and delivering exceptional patient care. As a Scheduler Specialty Access Center, you will play a vital role in our team, serving as the first point of contact for many of our patients and providing excellent customer service and scheduling expertise.

About the Role

As a Scheduler Specialty Access Center, you will be responsible for scheduling appointments in a Call Center for over 30 specialty clinics. You will work closely with patients to acquire complete and accurate patient health information, and collaborate with staff at our numerous clinics to connect patients with the information they need about their care or escalate issues to clinic leadership. Your strong customer service and critical thinking skills will enable you to listen to patients' needs and find solutions for them, providing an exceptional customer experience to a diverse population.

Key Responsibilities:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of changes in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers, and/or advises questions or concerns

Requirements and Qualifications

Essential Qualifications:

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years of customer service experience in healthcare or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• An audible, friendly, and professional speaking voice
• Ability to type and use various computer screens while conversing with patients/customers
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource

Preferred Qualifications:

• Experience working in a call center or customer service environment
• Familiarity with electronic medical records and scheduling systems
• Strong problem-solving and analytical skills

What We Offer

Competitive Compensation and Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement. Our benefits include:

• Competitive wages
• Healthcare (including vision and dental)
• 401K
• Parking and tuition assistance
• And more!

Work Environment and Culture:

We are committed to creating a positive and inclusive work environment that values diversity and promotes employee engagement. As a remote worker, you will have the flexibility to work from home and maintain a healthy work-life balance. Our team is dedicated to providing exceptional patient care and supporting each other in our mission to advance medicine.

Career Growth Opportunities and Learning Benefits

At University of Minnesota Physicians, we believe in investing in our employees' growth and development. As a Scheduler Specialty Access Center, you will have opportunities to:

• Develop your customer service and scheduling skills
• Learn about our electronic medical records and scheduling systems
• Participate in training and professional development programs
• Advance your career in healthcare administration or customer service

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and discuss this opportunity further.

Don't miss this chance to join our team and make a difference in the lives of our patients!