Customer Service Representative - Medicaid CHOICE Project - Remote Opportunity with Competitive Pay

Join Our Team: Delivering Exceptional Customer Service in the Medicaid CHOICE Project

We're seeking a highly skilled and compassionate Customer Service Representative to join our team on a remote basis for 6 months. As a key member of our team, you will play a vital role in providing face-to-face outreach and enrollment services to clients, educating them on managed care options and public health programs. If you're passionate about making a difference in people's lives and have excellent communication skills, we encourage you to apply for this exciting opportunity.

About Our Company and the Medicaid CHOICE Project

Our company is dedicated to providing top-notch customer service and support to individuals in need. The Medicaid CHOICE Project is a vital initiative aimed at improving healthcare outcomes for New Yorkers. As a Customer Service Representative, you will be an integral part of this project, working closely with Medicaid offices, provider sites, and community-based organizations to ensure seamless enrollment and disenrollment processes.

Key Responsibilities

• Conduct face-to-face outreach and enrollment services, educating clients on managed care options and public health programs at various locations, including Medicaid offices, provider sites, and community-based organizations.
• Assist clients with the enrollment and disenrollment process, ensuring a smooth and efficient experience.
• Receive, sort, and process enrollment, transfer, and disenrollment forms, reviewing them for accuracy and completeness.
• Maintain positive and professional relationships with HRA, LDSS staff, community groups, and clients, fostering a collaborative environment.
• Stay up-to-date with the New York Medicaid CHOICE Project, raising concerns or issues to the Field Operations Manager as needed.
• Perform data entry tasks, submitting daily reports and assisting with quality reviews.
• Provide support with data entry refresher training and other special projects as required.
• Meet all standards established for this position, as outlined in the corresponding annual performance criteria and bonus template.
• Perform other duties as assigned by Management, demonstrating flexibility and adaptability.

Essential Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent; a College degree or equivalent is preferred.
• Experience making presentations to groups, with excellent organizational, interpersonal, written, and oral communication skills.
• Computer literacy, with proficiency in Microsoft Office Applications, including Excel, PowerPoint, and Word.
• Knowledge of the community to be served, with the ability to follow directions and work effectively in a fast-paced environment.
• The ability to handle pressure, execute multiple complex tasks simultaneously, and work independently as well as part of a team.

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• Two or more years of human services experience or experience working with the public.
• Fluency in commonly spoken languages; bilingual fluency may be required for some positions.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• The ability to work in a fast-paced environment, handling multiple tasks and responsibilities.
• A customer-centric approach, with a passion for delivering exceptional service.
• Proficiency in Microsoft Office Applications and other software as required.

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative, you will have the opportunity to develop your skills and expertise, working on a high-profile project with a reputable organization. You will gain valuable experience in customer service, data entry, and community outreach, enhancing your career prospects. Our company is committed to providing ongoing training and support, ensuring you have the resources needed to succeed.

Work Environment and Company Culture

We're a remote-friendly organization, offering the flexibility to work from home. As a Customer Service Representative, you will be expected to maintain a professional and dedicated workspace, ensuring minimal distractions and optimal productivity. Our company culture values teamwork, empathy, and a commitment to delivering exceptional customer service.

Compensation, Perks, and Benefits

We offer a competitive payscale of $18-$21 per hour, depending on experience. While specific benefits may vary, our company provides a comprehensive package, including opportunities for professional growth and development. We're committed to supporting our employees' well-being and job satisfaction.

Why Join Our Team?

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative, you will play a vital role in our organization, making a tangible difference in the lives of New Yorkers. Join our team and be part of a dynamic and dedicated group of professionals committed to excellence.

Don't miss this chance to grow your career and make a meaningful impact. Apply now and take the first step towards a rewarding experience with our company!