Experienced Customer Service Representative - Remote (Pacific Time Zone Hours) - Flexcon Customer Care

Join Flexcon's Dynamic Customer Service Team as a Remote Customer Service Representative

Flexcon, a leading manufacturer and supplier of innovative products and solutions, is seeking an experienced Customer Service Representative to join our team on a remote basis, working within Pacific Time Zone hours. As the primary inside contact for our customers, you will play a crucial role in ensuring that all customer needs are met, fostering strong relationships, and driving business growth.

About Flexcon and the Customer Service Role

Flexcon is a renowned company in the manufacturing industry, known for its commitment to delivering exceptional customer service and innovative products. As a Customer Service Representative, you will be the face of Flexcon, interacting with customers, internal teams, and stakeholders to provide timely and effective solutions. Your role will be pivotal in maintaining and growing business at existing and new Flexcon accounts.

Key Responsibilities

• Respond to customer inquiries via phone, email, and fax, documenting interactions in Salesforce.
• Handle inquiries from sales, telesales, and distribution centers, providing prompt and accurate responses.
• Recommend, quote, sample, and sell VBS products, identifying opportunities for growth and upselling.
• Document opportunities where VBS products do not meet customer requirements and transfer customers to the Flexcon technical community for further discussion.
• Oversee all aspects of order fulfillment, from receipt of order to delivery and invoicing, ensuring accuracy and timeliness.
• Enter new orders, verify accuracy, and process order changes/cancellations as needed.
• Monitor open work orders, expediting as necessary, and proactively notify customers of late or problem orders.
• Resolve customer-specific freight and logistics issues through consultation with Flexcon Shipping Departments.
• Utilize the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, and product sampling.
• Address information-related customer complaints, implementing corrective actions and confirming resolutions with customers.
• Proactively engage with assigned accounts to understand business applications and uncover missed opportunities.
• Assist with order entry overflow, standard price quotations, and entry of new customer information.
• Contribute to Customer Service Improvement Teams as required, sharing insights and expertise.
• Cross-train new employees when necessary, demonstrating a commitment to team growth and development.

Essential Qualifications and Skills

To succeed in this role, you will need:

• A Bachelor's degree or equivalent business experience.
• 1-3 years of previous Customer Service experience, preferably in a manufacturing environment.
• Experience using an ERP system is highly preferred.
• Excellent customer service skills, with a strong ability to communicate effectively and empathetically.
• Proficient verbal and written communication skills, with the ability to articulate complex information clearly.
• The ability to learn quickly, troubleshoot problems, and work under pressure.
• A collaborative team spirit, with a willingness to adapt to changing priorities and circumstances.
• Proficiency in Microsoft Office Suite, including Excel.
• Experience using Salesforce.com is a plus.

What We Offer

As a valued member of our Customer Service team, you will enjoy:

• A dynamic and supportive work environment, with opportunities for growth and professional development.
• A competitive compensation package, with benefits and perks that reflect our commitment to employee well-being.
• The flexibility of remote work, with Pacific Time Zone hours.
• Opportunities to contribute to Customer Service Improvement Teams and drive positive change.
• A culture that values collaboration, innovation, and customer satisfaction.

Career Growth Opportunities and Learning Benefits

At Flexcon, we are committed to helping our employees grow and develop their skills. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to equip you with the knowledge and expertise needed to succeed.
• Ongoing coaching and feedback, to help you refine your skills and address areas for improvement.
• Opportunities to take on new challenges and responsibilities, as you grow and develop in your role.
• A culture that encourages innovation, creativity, and continuous learning.

Work Environment and Company Culture

Flexcon is a company that values its employees and is committed to creating a positive and inclusive work environment. As a remote Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving business growth. Our company culture is built on a foundation of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer satisfaction and loyalty.
• Employee well-being and development.

Compensation, Perks, and Benefits

While we cannot disclose specific compensation details, we can assure you that our package is competitive and reflects our commitment to rewarding our employees fairly. We offer a range of benefits and perks, including:

• A comprehensive benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The flexibility of remote work.

Join Our Team!

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Flexcon, you will play a critical role in driving business growth, fostering strong customer relationships, and contributing to a dynamic and supportive team. Don't miss this chance to join our team and take your career to the next level!