Customer Success Manager - Master Data Management (MDM) Platform Expert (Remote US or Hybrid in Atlanta, GA)

Unlock the Power of Data with Profisee: Join Our Team as a Customer Success Manager

At Profisee, we're on a mission to empower the possibilities of the data-enabled future. As a growing Microsoft top-tier partner, we're dedicated to delivering cutting-edge data management solutions, with a focus on Master Data Management (MDM). We're seeking a highly skilled and experienced Customer Success Manager to join our team, driving customer adoption, retention, and expansion of our MDM platform.

About Profisee and the Role

Profisee exists to help organizations unlock the full potential of their data. Our MDM platform enables businesses to make informed decisions, drive innovation, and stay ahead of the competition. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve tangible business value from their partnership with Profisee. You'll work closely with various value-added resellers (VARs), internal teams, and customers to drive platform adoption, retention, and expansion.

Key Responsibilities

• Platform Adoption: Collaborate with cross-functional teams and VARs to ensure customers are leveraging Profisee's MDM platform to deliver business value, including increased revenue, decreased cost, or decreased risk.
• Retention & Renewals: Exceed 95% gross retention of annual recurring revenue by ensuring customers are realizing tangible results through platform adoption. Manage business-critical escalations and proactively identify and mitigate risk.
• Customer Satisfaction: Become the trusted advisor to customers, guiding them to achieve business outcomes that matter to their organization. Leverage cross-functional teams and VARs to meet customer expectations and create enthusiastic customers who promote Profisee.
• Expansion: Identify additional use cases for the Profisee platform, resulting in platform expansion or conversion to SaaS. Leverage Profisee thought leaders and executives to align with customers' strategic goals.

Performance Objectives and Goals

In this role, you'll be expected to achieve the following performance objectives:

• In 30 days, understand Profisee's solutions and value, account segmentation, and corresponding engagement motions. Develop a prioritized existing account engagement plan.
• In 90 days, activate your account engagement plan, engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 5 years of customer success experience in enterprise software, ideally SaaS in the IT sector.
• Demonstrated experience in delivering customer success to enterprise software customers, managing 20-75 high-touch accounts.
• Strong execution skills, with the ability to prioritize work, ensure flawless follow-through, and escalate for assistance when needed.
• Basic understanding of business functions and core IT systems.
• Motivated and accountable, with a track record of rolling up your sleeves and delivering results despite obstacles.
• A kind, humble, and fun personality, with a passion for working with peers and colleagues.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working with MDM solutions and data management.
• Familiarity with Profisee's MDM platform and Microsoft ecosystem.
• Strong industry knowledge and understanding of core business operations.

Career Growth Opportunities and Learning Benefits

At Profisee, we're committed to helping you grow in your career. As a Customer Success Manager, you'll have opportunities to:

• Develop your skills and expertise in customer success, data management, and industry knowledge.
• Collaborate with cross-functional teams, including sales, product, and support.
• Work with a diverse range of customers across multiple industries.
• Participate in training and development programs to stay up-to-date on the latest industry trends and best practices.

Work Environment and Company Culture

Profisee is a dynamic and collaborative company with a culture that values:

• Growth Mindset: We're committed to continuous learning and growth.
• Constructive Candor: We encourage open and honest communication.
• Helpful: We're a team-oriented company that values collaboration and mutual support.
• Get Stuff Done: We're results-driven and committed to delivering exceptional outcomes.
• Fun is Where Fun is Made: We believe in enjoying the journey and making work a positive and enjoyable experience.

Compensation, Perks, and Benefits

Profisee offers a comprehensive compensation package, including:

• Competitive salary and benefits.
• 401(k) retirement plan with company match.
• 100% employer-paid health, dental, and vision insurance for employee-only coverage.
• Competitive family health, dental, and vision insurance plans.
• Life insurance plans.
• Employee wellness days throughout the year.
• Generous PTO and flexible work arrangements.

Join Our Team and Make it Happen

If you're a motivated and experienced customer success professional looking to drive business growth and customer satisfaction, we want to hear from you. At Profisee, we're committed to empowering the possibilities of the data-enabled future, and we're looking for talented individuals to join our team. Apply now to become a part of our dynamic and collaborative company culture.

Profisee is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.