Experienced Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Inclusive Environment

Introduction to Concentrix

Imagine being part of a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Concentrix, a leading customer engagement services company, is dedicated to providing exceptional customer experiences and has been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." With a diverse team from over 40 countries, we are united as "One Concentrix" in our mission to help the world's best-known brands improve their businesses through innovation and cutting-edge technologies.

About the Role

We are seeking talented and passionate individuals to join our team as Customer Service Representatives. As a Customer Service Representative at Concentrix, you will be responsible for providing inbound customer support, resolving technical issues, and delivering expert customer experiences with a smile. If you are looking for a career change with a company that values its employees and offers opportunities for growth and development, then this role is perfect for you.

Key Responsibilities

• Provide inbound customer support via phone, email, or chat
• Help customers resolve technical issues and answer questions about products and services
• Assist in correcting billing concerns and provide solutions to customer complaints
• Deliver expert customer experiences and ensure customer satisfaction
• Work collaboratively with team members to achieve customer service goals and objectives

Career Growth and Personal Development

At Concentrix, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we provide opportunities for career advancement and professional growth. Our programs include training on the latest technologies, leadership development, and soft skills training to help you succeed in your role and beyond.

Essential Qualifications

• High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Live within a 40-mile radius of our Valdosta site
• Strong PC knowledge and computer navigation skills
• The ability to work various shifts as needed

Preferred Qualifications

• Previous experience in a call center or customer service environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and ability to multitask

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and other stakeholders. You will also need to be proactive, flexible, and able to adapt to changing situations and priorities. Strong problem-solving skills, attention to detail, and the ability to multitask are also essential.

Technical Skills

• Proficiency in Microsoft Office and other software applications
• Experience with customer relationship management (CRM) software
• Strong typing and computer navigation skills

Work Environment and Company Culture

At Concentrix, we are fanatical about our staff and are constantly helping them grow and achieve their career goals. We offer a range of perks and benefits, including paid training, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). We also celebrate various events and holidays throughout the year, including Concentrix Day, Team Appreciation Day, Customer Service Week, and World Clean Up Day. Our company culture is built on the principles of inclusivity, diversity, and respect, and we are committed to creating a workplace where everyone feels valued and supported.

Compensation and Benefits

We offer a competitive salary and benefits package, including paid training, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). We also offer opportunities for career advancement and professional growth, as well as a range of perks and benefits, including lucrative referral bonuses, company networking and leadership opportunities, and celebrations throughout the year.

Conclusion

If you are looking for a career change with a company that values its employees and offers opportunities for growth and development, then we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix their "employer of choice." Join our team and become part of a dynamic and inclusive environment where you can deliver exceptional customer experiences and achieve your career goals.

How to Apply

To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to creating a workplace where everyone feels valued and supported, and we welcome applications from diverse candidates.