Experienced Pharmacy Customer Service Associate - Remote Data Entry Specialist for Walgreens

Introduction to Walgreens and Our Mission

Walgreens, one of the nation's largest and most trusted retail pharmacy chains, is seeking an experienced and skilled Pharmacy Customer Service Associate to join our team. As a remote data entry specialist, you will play a vital role in delivering exceptional customer experiences, processing prescriptions, and maintaining accurate records. Our company is dedicated to providing high-quality healthcare services, and we are committed to making a positive impact on the lives of our customers and patients.

Job Summary and Key Responsibilities

In this dynamic and rewarding role, you will be responsible for providing outstanding customer service, processing prescriptions, and performing various administrative tasks. Your key responsibilities will include:

• Modeling and conveying a positive and exceptional client experience
• Registering sales on assigned sales register and providing clients with courteous, fair, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including utilizing pharmacy systems to acquire patient and medication information and process prescriptions
• Engaging clients and patients by greeting them and offering help with products and services, resolving customer issues, and answering questions to ensure a positive customer experience
• Maintaining accurate records, checking in and pricing stock, and performing inventory management tasks as required
• Processing manual claims for third-party program prescription services, handling calls that don't require personal attention of the pharmacist, and performing other administrative duties as assigned

Essential Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• Bachelor's degree in a related field
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, patients, and colleagues
• Strong numerical abilities, including counting, measuring, and weighing prescriptions
• Proficiency in using pharmacy systems and technology, including data entry and inventory management software
• Ability to work flexible schedules, including evenings and weekends
• Fluency in reading, writing, and speaking English (except in Puerto Rico)

Preferred Qualifications and Skills

While not required, the following preferred qualifications and skills will be considered an asset:

• At least six months of experience in a retail environment
• Previous work experience with Walgreens
• PTCB certification or willingness to obtain certification through our designated training program
• Good computer skills and knowledge of store inventory control

Career Growth Opportunities and Learning Benefits

At Walgreens, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have access to training and development programs, including our PTCB training program, to help you advance your career and stay up-to-date with the latest developments in healthcare and pharmacy. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We value diversity and inclusion and strive to create a work environment that is welcoming and inclusive to all employees. As a remote data entry specialist, you will have the flexibility to work from home and enjoy a better work-life balance, while still being part of a dynamic and supportive team.

Compensation, Perks, and Benefits

We offer a competitive salary of $25 per hour, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You will also have access to our employee discount program, which offers discounts on our products and services.

Conclusion and Call to Action

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate with Walgreens, you will have the chance to make a positive impact on the lives of our customers and patients, while also advancing your career and developing your skills. Don't miss out on this opportunity to join our team and start your journey with Walgreens today!

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