Customer Service Representative - Hybrid Setup - Chicago, IL - Solving Challenges with Rust-Oleum's Innovative Team

Join the Legacy of Innovation at Rust-Oleum

Are you a customer service rockstar looking for a new challenge? Do you thrive in fast-paced environments and have a passion for solving problems? Look no further than Rust-Oleum, a global leader in protective paints and coatings, and The Mom Project's exciting partnership opportunity. We're on the hunt for a talented Customer Service Representative to join our dynamic team in a hybrid setup, with 2 days remote and 3 days onsite in Chicago, IL.

About Rust-Oleum: A Legacy of Innovation and Problem-Solving

Rust-Oleum's story began in 1921, when sea captain Robert Fergusson stumbled upon a valuable solution to protect his ship from rust. Today, that same passion for solving challenges drives us to create cutting-edge, durable, and innovative products that have made us the industry leader. With over 3000 talented team members across the globe, we're committed to taking care of our customers and making a difference in the world.

Our Culture: Collaboration, Innovation, and Customer Focus

At Rust-Oleum, we pride ourselves on a culture that values collaboration, innovation, and customer focus. Our team members are encouraged to think creatively, share ideas, and take ownership of their work. We believe in fostering a positive and inclusive work environment that supports the growth and development of our employees.

The Role: Customer Service Representative

As our Customer Service Representative, you'll be the face of Rust-Oleum for sales representatives, distributors, and dealers. Your mission will be to handle any challenge that comes your way, ensuring orders stay on track and on time. You'll be an integral part of our team, working closely with colleagues to provide top-notch service and support.

Key Responsibilities:

• Provide exceptional customer service to sales representatives, distributors, and dealers, responding to inquiries, and resolving issues in a timely and professional manner
• Learn and adhere to Rust-Oleum's customer service standards, ensuring consistency and high-quality interactions
• Utilize SAP or other CRM systems to access customer information, process orders, and manage inventory
• Collaborate with internal teams, such as sales and logistics, to resolve customer issues and improve overall customer experience
• Analyze and resolve complex customer problems, demonstrating excellent problem-solving skills and diplomacy
• Multi-task with a sense of urgency, prioritizing tasks to meet daily metrics and performance goals
• Maintain accurate records and reports, providing insights to support business decisions

Requirements and Qualifications

Essential Qualifications:

• 1-3 years of customer service/support experience in a B2B or similar environment
• Strong Excel skills, with the ability to learn and adapt to new systems and technologies
• SAP or other CRM experience an added plus, but not required
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
• Ability to handle interactions in a diplomatic manner, demonstrating empathy and understanding
• Excellent problem-solving skills, with the ability to analyze complex issues and provide creative solutions
• Familiarity with PC systems for order placement, pricing, and distribution, as well as obtaining information relative to customers, orders, and products

Preferred Qualifications:

• Experience with B2B customer support, providing service to commercial or industrial customers
• Knowledge of paint and coatings industry, or similar technical field
• Certifications or training in customer service, sales, or a related field

Career Growth Opportunities and Learning Benefits

Rust-Oleum is committed to the growth and development of our team members. We offer:

• Comprehensive training programs, including onboarding, product knowledge, and customer service skills
• Opportunities for career advancement and professional growth, with a clear path for promotion
• Atlas Learning and Development stipend, supporting ongoing education and skill development
• Mentorship and coaching programs, providing guidance and support from experienced leaders

Work Environment and Company Culture

At Rust-Oleum, we pride ourselves on a positive and inclusive work environment that supports the well-being of our team members. Our Chicago, IL office offers:

• A collaborative and dynamic workspace, with modern amenities and equipment
• A culture that values diversity, equity, and inclusion, with employee resource groups and community outreach programs
• Flexible work arrangements, including hybrid setup with 2 days remote and 3 days onsite
• Access to on-site amenities, such as fitness center, cafeteria, and break rooms

Compensation, Perks, and Benefits

Rust-Oleum offers a comprehensive compensation package, including:

• Competitive salary and bonus structure
• Medical, dental, and vision insurance, with flexible spending accounts
• 401(k) and pension plan options, with company match
• Accidental Death & Dismemberment, Term Life Insurance, or Short-Term or Long-Term Disability Insurance
• LegalShield and EAP programs, providing support for personal and professional challenges
• Child adoption benefits and other family-friendly perks
• Mortgage Insider Program and other financial wellness benefits

Why Join Rust-Oleum?

If you're a motivated and customer-focused professional looking for a new challenge, we want to hear from you. At Rust-Oleum, you'll have the opportunity to:

• Join a legacy of innovation and problem-solving, making a difference in the world
• Work with a talented and collaborative team, passionate about customer service and support
• Grow and develop your skills, with comprehensive training programs and career advancement opportunities
• Enjoy a positive and inclusive work environment, with flexible work arrangements and modern amenities
• Receive a comprehensive compensation package, with competitive salary and benefits

Apply Now!

If you're ready to take on a new challenge and join a team that's passionate about solving challenges, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!