**Senior Data Analyst - Customer Experience - Remote**

Are you a data-driven professional with a passion for customer experience? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly skilled Senior Data Analyst to join our Customer Experience team at The Home Depot, where you'll play a critical role in shaping our customer-centric strategy. **About Us** The Home Depot is the world's largest home improvement retailer, with a commitment to delivering exceptional customer experiences. Our Customer Experience team is dedicated to understanding our customers' needs, preferences, and pain points, and using that insight to drive business decisions and improve our services. As a Senior Data Analyst, you'll be part of a dynamic team that's passionate about using data to tell stories, make decisions, and drive growth. **Key Responsibilities** As a Senior Data Analyst, you'll be responsible for: * Being the data expert on a balanced team that's engaged in a key CX initiative for the company * Combining business and customer understanding with analytical expertise to make sound recommendations in their domain * Continuous discovery and data exploration * Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions * Tracking benefits of actions by the CX team using multiple stitched data sources * Creating and maintaining advanced SQL queries that power dashboards * Creating front-end dashboards in tools like Tableau * Helping design the new CX data platform * Creating base queries and documentation to assist business teams in connecting to this new data source * Ad-hoc analytics requests **Essential Qualifications** * 7+ years of experience in data analysis, with a strong background in SQL, data modeling, and data visualization * Proven experience working with large datasets, data mining, and data visualization tools * Excellent analytical and problem-solving skills, with the ability to communicate complex ideas simply * Strong understanding of data governance, data quality, and data security principles * Experience working with cloud-based data platforms, such as Amazon Redshift or Google BigQuery * Strong SQL skills, with experience in writing complex queries and stored procedures * Experience with data visualization tools, such as Tableau or Power BI * Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams **Preferred Qualifications** * 1-2 years of experience in data management, process analysis, and improvement * Experience working with data warehousing and ETL tools * Knowledge of data governance, data quality, and data security principles * Experience with data visualization tools, such as Tableau or Power BI * Strong understanding of cloud-based data platforms, such as Amazon Redshift or Google BigQuery * Experience with data mining and machine learning algorithms * Strong analytical and problem-solving skills, with the ability to communicate complex ideas simply **Competencies** * Superior interpersonal skills and ability to collaborate actively and work in a team environment * Commitment to organized, high-quality deliverables * Ability to mentor colleagues on standards, best practices, and new technology concepts * Understanding of usability best practices and user design * Creative approach to problem solving, innovation, and issue resolution * Excellent verbal and written communication skills * Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity **What We Offer** * Competitive salary and benefits package * Opportunity to work with a leading retailer in the home improvement industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and detail-oriented data analyst with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. The application window is anticipated to be closed on April 21, 2024. **Equal Employment Opportunity** The Home Depot is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Benefits** For more information about our benefits, please visit [livetheorangelife.com](http://livetheorangelife.com). Apply for this job