**Experienced Full Stack Call Center Representative – Data Entry and Customer Service Specialist for Walgreens Remote Operations**

About the Role

Are you a highly motivated and customer-focused individual with excellent communication skills? Do you have a passion for delivering exceptional service and ensuring seamless customer experiences? We are seeking an experienced Full Stack Call Center Representative to join our Walgreens team, working remotely from Orlando, USA. As a key member of our data entry and customer service team, you will play a vital role in providing top-notch support to our clients and patients, while also contributing to the success of our organization.

Work Outline

As a Full Stack Call Center Representative, you will be responsible for performing a variety of tasks, including: * Processing patient information and enrollment in accordance with state and government guidelines * Handling high-volume customer calls, emails, and messages in a professional and courteous manner * Utilizing Walgreens' remedy information entry methodology and rules to process new patient enrollments and enter data into our systems * Investigating and resolving missing medication data and deciphering clinical truncations (SIG codes) * Settling all data entry-related exceptions and resolving patient medication demands within HIPAA guidelines * Handling correspondence with patients, prescribers, and other stakeholders on a case-by-case basis * Resolving external outliers by surveying, gathering data, making recommendations, and resubmitting for handling as per individual arrangement necessities * Providing support to pharmacists, both in-office and remotely, and identifying and escalating issues to senior-level staff as needed

Essential Capabilities

To be successful in this role, you will need to possess the following essential capabilities: * High school diploma or equivalent * Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Essential web browsing skills, including: + Opening a web browser + Writing URLs in the correct location + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms * Middle-of-the-road keyboarding skills, including: + Typing at least 25 words per minute + Typing by memory + Organizing records * Ability to communicate effectively in writing and verbally * 18 years of age or older

Favored Capabilities

While not required, the following favored capabilities will make you a strong candidate for this role: * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years of pharmacy experience with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction * Middle-of-the-road to cutting-edge level keyboarding skills, including: + Typing at least 35 words per minute + Typing by memory + Organizing records * Familiarity with Spanish and English

About Walgreens Boots Alliance

Walgreens www.walgreens.com is part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a long-term legacy of really focusing on communities. WBA aims to make more joyful lives through better health. With almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a local health objective serving almost 10 million clients every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations. To best address the needs of our clients and patients, Walgreens offers a genuine omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver excellent products and services in communities across the country.

Career Growth Opportunities and Learning Benefits

As a Full Stack Call Center Representative at Walgreens, you will have the opportunity to: * Develop your skills and knowledge in data entry, customer service, and pharmacy operations * Work with a talented team of professionals who are passionate about delivering exceptional service and improving patient outcomes * Contribute to the success of our organization and make a meaningful impact on the lives of our clients and patients * Pursue career growth opportunities and professional development through our comprehensive training programs and mentorship initiatives * Enjoy a dynamic and supportive work environment that values diversity, equity, and inclusion

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on the values of: * Customer focus: We are committed to delivering exceptional service and improving patient outcomes * Innovation: We are passionate about using technology and data to drive innovation and improve our services * Collaboration: We believe in working together as a team to achieve our goals and make a meaningful impact on our communities * Diversity, equity, and inclusion: We are committed to creating a workplace that values and celebrates diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Full Stack Call Center Representative at Walgreens, you will enjoy a competitive compensation package, including: * Hourly rate of $25-$35 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. We look forward to hearing from you! Apply for this job