**Experienced Customer Experience Specialist - Work from Home Opportunity with Teleperformance**

**Introduction** Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at Teleperformance, a global leader in customer experience solutions. As a Customer Experience Specialist, you will be at the forefront of our mission to provide unparalleled service to our clients' customers. With a strong focus on employee growth and development, we offer a unique opportunity to advance your career while working from the comfort of your own home. **Why Choose Teleperformance?** At Teleperformance, we pride ourselves on being a strategic partner to the world's leading companies. Our team of multicultural, highly skilled, and deeply knowledgeable experts brings solutions and enhances customer experience during each interaction. With a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards, we set the benchmark for excellence in customer experience. **Benefits of Working with Teleperformance** * **Paid Training**: We invest in your growth and development, providing comprehensive training to ensure you excel in your role. * **Competitive Wages**: Our compensation packages are designed to recognize your value and reward your hard work. * **Full Benefits**: Enjoy comprehensive medical, dental, vision, 401(k), and more, to ensure your well-being and security. * **Paid Time Off**: We believe in work-life balance, offering generous paid time off to recharge and refocus. * **Employee Wellness and Engagement Programs**: Our commitment to your happiness and growth extends beyond your role, with programs designed to nurture your mind, body, and spirit. **Your Impact** As a Customer Experience Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. In a collaborative and engaging environment, you will interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. **Responsibilities** * **Provide Customer Support**: Respond to customer inquiries via telephone and/or Internet, including instant message, email, and other digital channels. * **Handle Customer Inquiries**: Resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, escalate to the appropriate Product Support Specialist. * **Process Customer Inquiries**: Handle a high volume of customer inquiries regarding offered products and services, resolving a targeted percentage of those inquiries. * **Troubleshoot Customer Problems**: Identify the root cause of problems and use tools and resources to determine how to resolve customer issues. * **Escalate Issues**: When unable to resolve problems in a reasonable amount of time, escalate to the appropriate resource and follow up on escalated issues with coaching and mentoring. * **Track and Document Support Requests**: Ensure proper notation of customer problems or issues and update customer information for accurate entry of contact information. * **Meet Job Standards**: Adhere to quality standards, schedule, and average handle time. * **Provide Guidance and Mentoring**: Offer guidance and/or mentoring to less experienced associates. * **Perform Other Related Duties**: Complete assigned tasks and responsibilities as needed. **Qualifications** * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required. * **Age Requirement**: You must be at least 18 years old to apply. * **Excellent Customer Service Skills**: Build high levels of customer satisfaction through exceptional communication and interpersonal skills. * **Typing Speed**: Maintain a typing speed of 25 words per minute. * **PC Operation and Navigation**: Demonstrate proficiency in PC operation and navigation. * **Effective People Skills**: Show sensitivity and understanding when dealing with others. * **Teamwork and Communication**: Work both independently and in a team environment, with excellent oral and written communication skills. * **Adaptability and Composure**: Stay composed and objective in a constantly changing and fast-paced environment. * **Strong Listening Skills**: Listen attentively to customers and respond effectively. * **Remote Work Experience**: Have experience working remotely in a virtual team environment. **Being One of Our People** At Teleperformance, we strive to create an environment that promotes happiness from the inside out. We value our employees and inspire them to learn, teach, and grow. Our mission is to provide an outstanding work experience and endless development opportunities, empowering our team members to be and feel at their best, always. **Equal Opportunity Employer** Teleperformance is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from talented individuals from all backgrounds and perspectives. **Apply Now** Ready to join our team and embark on an exciting journey as a Customer Experience Specialist? Apply now and take the first step towards a rewarding career with Teleperformance. Apply for this job