Experienced Virtual Design Supervisor for Remote Team - Leading Design Excellence and Customer Satisfaction

Join Lowe's as a Virtual Design Supervisor and Elevate Your Career

Lowe's, a renowned leader in the home improvement industry, is seeking a highly skilled and experienced Virtual Design Supervisor to join our remote team. As a Virtual Design Supervisor, you will play a pivotal role in driving the success of our Virtual Design sales model by leading a team of Designers and Coordinators. If you have a passion for design, customer service, and team leadership, this is an exciting opportunity to grow your career with a dynamic and innovative company.

About Lowe's and the Virtual Design Team

Lowe's is committed to helping people love where they live by providing an extensive range of home improvement products and services. Our Virtual Design team is at the forefront of delivering exceptional customer experiences through innovative design solutions. As a Virtual Design Supervisor, you will be an integral part of this team, overseeing the delivery of high-quality designs and ensuring seamless customer interactions.

Key Responsibilities

• Lead and manage a team of Designers and Coordinators to achieve key operational metrics and deliver exceptional customer service.
• Set and communicate team and individual goals, assign clear responsibilities, and oversee team activities to ensure consistent execution and service quality.
• Monitor Designer performance, provide coaching and development, and identify training needs to enhance team capabilities.
• Collaborate with peer Supervisors, IST, Stores, and Service Providers to identify and respond to immediate needs and generate ideas for process improvements.
• Manage leads, create designs, and provide product recommendations to customers.
• Ensure consistent and effective messaging to Coordinators and other stakeholders.
• Develop and implement processes and procedures to enhance the Virtual Design business model.
• Manage the employee life cycle, including performance management, coaching, and development.
• Evaluate reports for accuracy and completeness, identify issues, and communicate effectively with the team.

Essential Qualifications

To be successful as a Virtual Design Supervisor, you will need:

• Strong knowledge of customer service practices, remodeling and installation activities, people management, and retail selling operations.
• Proven experience in leading and managing a team, with a strong track record of delivering results and driving team performance.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to evaluate complex situations and make informed decisions.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and workflows.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in the home improvement or retail industry.
• Knowledge of design principles and practices.
• Familiarity with Lowe's products and services.
• Previous experience in a virtual or remote work environment.

Skills and Competencies

To excel as a Virtual Design Supervisor, you will need to possess the following skills and competencies:

• Leadership and team management.
• Customer service and relations.
• Communication and interpersonal skills.
• Analytical and problem-solving skills.
• Adaptability and flexibility.
• Coaching and development.
• Performance management.

Career Growth Opportunities and Learning Benefits

At Lowe's, we are committed to helping our employees grow and develop their careers. As a Virtual Design Supervisor, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program.
• Ongoing coaching and development.
• Leadership development programs.
• Industry-specific training and certifications.

Work Environment and Company Culture

Lowe's is a dynamic and inclusive company that values diversity and promotes a culture of respect and empathy. As a remote employee, you will be part of a global team that is passionate about delivering exceptional customer experiences. We offer a flexible and supportive work environment that allows you to thrive and grow your career.

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, with a pay range of $49,700.00 - $82,800.00 annually. In addition to your salary, you will be eligible for a range of benefits, including:

• Comprehensive health and wellness programs.
• Retirement savings plans.
• Paid time off and holidays.
• Employee discounts and perks.
• Opportunities for career advancement and professional growth.

For more information about our benefits and eligibility, please visit our benefits page.

Equal Employment Opportunity

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Conclusion

If you are a motivated and experienced leader with a passion for design and customer service, we encourage you to apply for this exciting opportunity. As a Virtual Design Supervisor at Lowe's, you will play a critical role in driving the success of our Virtual Design sales model and delivering exceptional customer experiences. Join our team today and take the first step towards a rewarding new career.

Apply now and seize this opportunity to make a significant impact!