Remote Part-Time Tier 1 Customer Support Specialist - Afternoon Contractor - SaaS Executive Development Programs

Join ExecOnline, Where Leaders Grow and Enterprises Thrive

At ExecOnline, we're on a mission to empower leaders to reach their full potential and drive meaningful impact for businesses worldwide. In partnership with top business schools, we deliver career-enhancing programs that transform executives and enterprises alike. As we continue to grow rapidly, we're seeking a passionate, diverse, and mission-driven individual to join our team as a Remote Part-Time Tier 1 Customer Support Specialist.

About the Role

We're looking for a highly skilled and motivated customer support professional to provide top-notch service to our global participants in executive development programs. As a virtual-based contractor, you'll be the primary point of contact for our clients, addressing their questions and needs related to their learning experience on our online platform. Your exceptional communication skills, technical know-how, and passion for customer satisfaction will make you a champion of our clients' happiness and success.

Key Responsibilities

• Provide enthusiastic and effective support to clients via email, chat, phone, and web-based tools, resolving technical and non-technical issues in a timely manner.
• Troubleshoot problems and identify solutions for a global set of users with diverse environments and scenarios.
• Escalate complex issues to internal team members, ensuring prompt resolution and minimizing downtime.
• Demonstrate a strong understanding of our programs, learning content, and technical products, with a willingness to continuously learn and improve.
• Monitor live online video conferencing events and provide immediate assistance to participants, ensuring a seamless experience.
• Continuously strive to improve the quality of our support and service, both internally and externally.

Essential Qualifications

• 1-3 years of experience in a SaaS company or product/technology division, with a strong background in customer support.
• Poise and professionalism to respond to high-level executives from around the world, with executive support experience a significant plus.
• Excellent communication skills, both written and verbal, with the ability to adapt to a wide range of participants and situations.
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills, with the ability to juggle multiple responsibilities in a fast-paced environment.

Preferred Qualifications

• Fluency in languages other than English, with Spanish, French, or Japanese a significant plus.
• Familiarity with video conferencing technology and related desktop support.
• Experience working with a diverse range of clients and stakeholders.

What We Offer

At ExecOnline, we're committed to your growth and well-being. As a member of our team, you'll enjoy:

• Career acceleration opportunities, including access to our high-impact courses, free of charge.
• Stock options in our fast-growing company, as well as access to a 401(k) plan to invest in your future.
• A comprehensive benefits package, including high-quality, low-cost medical, dental, and vision plans, plus additional wellness offerings.
• Generous time off, including 20 days of PTO, parental leave, and paid holidays, to help you thrive beyond work.
• Flexible work arrangements and a culture that values work-life balance.
• A community-driven environment, with Employee Resource groups that foster connection and belonging.

Our Commitment to Diversity, Equity, and Inclusion

At ExecOnline, we're dedicated to creating an inclusive and equitable workplace, where everyone can thrive. We take diversity in hiring seriously and encourage applicants from all backgrounds to apply. If you have a disability or require an accommodation, please don't hesitate to reach out to our recruiting team.

Ready to Join Our Team?

If you're a motivated and passionate customer support professional looking to make a meaningful impact, we want to hear from you. Apply now to join our team as a Remote Part-Time Tier 1 Customer Support Specialist and help us empower leaders to reach their full potential.

ExecOnline is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, identity, or ability.