Experienced Remote Data Entry and Live Chat Specialist for American Express - $35/Hour 2024

Introduction to American Express

At American Express, we pride ourselves on being a company that values the contributions, management, and effect of each colleague. We believe in collective success, striving to uphold our organization's values and effective backing promise to offer the world's best customer experience every day. With integrity at the forefront, we foster an environment where every individual is seen, heard, and feels like they belong. As a leader in the financial industry, we are committed to innovation, customer satisfaction, and employee growth.

About the Role

We are seeking an experienced Data Entry and Live Chat Specialist to join our team in Cabo Verde. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the design and programming of customer experience surveys. With over 5 million surveys received from clients each year, this role is crucial in helping us understand our customers' needs and preferences. You will work closely with product and process owners, subject matter specialists, and the agile team in technology to drive the transformation and innovation of our Voice of the Customer method.

Key Responsibilities

• Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
• Work closely with the utility teams to outline, frame, and capture business needs
• Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone Big Data platform
• Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
• Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
• Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
• Power customer story evaluation & elaboration, design and development of software programs, testing & builds automation tools
• Proactively identify and automate manual tasks to improve quality and efficiency

Essential Qualifications

• Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years
• Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups
• Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners to understand functional requirements and convert them into technical deliverables

Preferred Qualifications

• Experience working with big data ecosystems and transformational technologies
• Knowledge of data modeling and data architecture
• Familiarity with Qualtrics and Cornerstone platforms
• Strong analytical and problem-solving skills

Career Growth and Learning Benefits

At American Express, we prioritize the growth and development of our employees. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities to work on high-impact projects. Our goal is to help you build a successful and fulfilling career, and we are committed to supporting you every step of the way.

Work Environment and Company Culture

We pride ourselves on our inclusive and diverse company culture, where every individual is valued and respected. Our work environment is dynamic and collaborative, with a focus on innovation, creativity, and teamwork. We believe in work-life balance and offer a range of benefits and programs to support your holistic well-being, including flexible working arrangements, generous paid parental leave policies, and access to on-site health facilities and counseling services.

Compensation and Benefits

We offer a competitive base salary, bonus incentives, and a range of benefits, including support for financial well-being and retirement. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Flexible working arrangements, including hybrid, on-site, or digital arrangements depending on position and business need
• Generous paid parental leave policies (depending on location)
• Free access to on-site health facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Healthy Minds program

Conclusion

If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role offers the perfect combination of challenge and reward. Join our team and be part of a company that values its employees and is committed to making a positive impact on the world.

Apply now and take the first step towards an exciting and rewarding career with American Express!