Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Licensing Support

Introduction to Teleperformance

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At Teleperformance, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 410,000 inspired and passionate people speaking over 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Join Our Team and Launch Your Career

If you are looking for a career and not just another job, Teleperformance is the place for you! We want to invest in your future and provide you with the tools and support you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues in a fast-paced environment. Our comprehensive training program, which includes a 5-day paid training to help you prepare for the State Insurance Exam, will equip you with the knowledge and skills you need to excel in your role and advance your career.

What We Offer

• Paid Training: Get paid to study and prepare for the State Insurance Exam
• Competitive Wages: Earn a competitive salary and benefits package
• Full Benefits: Enjoy comprehensive medical, dental, vision, 401k, and more
• Paid Time Off: Take time off to relax and recharge
• Employee Wellness and Engagement Programs: Participate in programs that promote your well-being and engagement

Responsibilities

As a Pre-Licensed Customer Service Representative, your responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with any policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you will need:

• Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps, minimum subscribed upload rate equal to or exceeds 3.0 Mbps, ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to providing our employees with the tools and support they need to succeed and advance their careers. Our comprehensive training program, which includes a 5-day paid training to help you prepare for the State Insurance Exam, will equip you with the knowledge and skills you need to excel in your role and advance your career. With opportunities for career growth and professional development, you can take your career to the next level and achieve your goals.

Work Environment and Company Culture

At Teleperformance, we believe that our employees are our greatest asset, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on the principles of inclusion, diversity, and respect, and we strive to create an environment where everyone feels welcome and valued. With a strong focus on employee wellness and engagement, we offer a range of programs and initiatives that promote your well-being and engagement, including employee wellness programs, recognition and reward programs, and opportunities for socialization and networking.

Compensation, Perks, and Benefits

At Teleperformance, we offer a competitive compensation and benefits package that includes paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs. We also offer a range of perks and benefits, including opportunities for career growth and professional development, recognition and reward programs, and a comprehensive employee wellness program.

Conclusion

If you are looking for a career and not just another job, Teleperformance is the place for you! With our comprehensive training program, competitive compensation and benefits package, and commitment to employee wellness and engagement, we offer a unique and rewarding work environment that will challenge you to grow and succeed. Don't miss out on this opportunity to launch your career and achieve your goals. Apply now to become a Pre-Licensed Customer Service Representative and take the first step towards a rewarding and challenging career with Teleperformance.