Experienced Full-Time Ecommerce Customer Service Representative - Remote Data Entry Opportunity at $27-$35/Hour with Hobby Lobby

Join the Hobby Lobby Team: Deliver Exceptional Customer Experiences in a Remote Setting

Are you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have a passion for providing top-notch service and working in a fast-paced environment? Look no further than Hobby Lobby's Ecommerce Customer Service Representative position! As a leading private company in the retail industry, we are seeking a talented and dedicated professional to join our online customer care team. This is a full-time opportunity with a competitive salary range of $27-$35 per hour, and the chance to work remotely from the comfort of your own home.

About Hobby Lobby

Hobby Lobby is a well-established private company with a rich history of providing high-quality products and exceptional customer service. Our company is built on a foundation of values that prioritize customer satisfaction, employee development, and community involvement. We are committed to creating a positive and supportive work environment that fosters growth, learning, and success. As a member of our team, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to our mission of providing a unique and enjoyable shopping experience.

Job Summary

As an Ecommerce Customer Service Representative, you will play a critical role in delivering exceptional customer experiences through our website and online channels. You will be responsible for providing top-notch service to our customers via phone and email, responding to their inquiries, and resolving any issues that may arise. This is a dynamic and fast-paced role that requires excellent communication skills, attention to detail, and the ability to work in a remote setting with minimal supervision.

Key Responsibilities:

• Provide exceptional customer service to clients via phone and email, responding to their inquiries and resolving any issues in a professional, courteous, and timely manner.
• Answer customer emails with clear, concise, and detailed instructions, ensuring that all customer concerns are addressed and resolved.
• Perform data entry and analysis within various computer applications, including our online catalog (www.hobbylobby.com).
• Process and respond to customer orders, requests, and inquiries in a timely and efficient manner.
• Utilize strong problem-solving skills to address customer complaints and concerns, and provide solutions that meet or exceed their expectations.
• Maintain accurate records and reports, and ensure that all customer interactions are documented and tracked.
• Collaborate with other team members to ensure that customer needs are met and exceeded.

Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

• Strong computer skills, with experience in MS Office, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members.
• Great problem-solving skills, with the ability to adapt quickly to change and work in a fast-paced environment.
• Ability to multitask and work under pressure, with a high level of attention to detail.
• Proficient grammar and writing skills, with the ability to communicate clearly and effectively.
• Ability to work independently and as part of a team, with minimal supervision.
• Bilingual in Spanish and English is a plus.

What We Offer:

At Hobby Lobby, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. As a member of our team, you will enjoy:

• Competitive wages: $27-$35 per hour, depending on experience.
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance.
  • 401(k) program with company match.
  • Paid vacation time.
  • Personal paid time off (PPTO).
  • Employee discount.
  • Life insurance and long-term disability insurance (LTD).
  • Flexible spending plan.
  • Holiday pay.
• Integris "The Center at Hobby Lobby", including a pharmacy on site.
• Ministerial services available.

Career Growth Opportunities:

At Hobby Lobby, we are committed to the growth and development of our employees. As a member of our team, you will have access to:

• Comprehensive training program, including onboarding and ongoing training.
• Opportunities for advancement and career growth.
• Professional development and continuing education.

Work Environment:

As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will be required to:

• Work in a quiet and distraction-free environment.
• Have a reliable computer and internet connection.
• Be available to work a set schedule, with possible overtime.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Don't miss this opportunity to join our team and start delivering exceptional customer experiences in a remote setting. Apply today and take the first step towards a rewarding and challenging career with Hobby Lobby!