Customer Service Representative - Delivering Exceptional Experiences and Driving Growth with GEICO

Join the GEICO Team: Where Customer Service Excellence Meets Opportunity

At GEICO, we pride ourselves on being one of the nation's largest and fastest-growing auto insurers, renowned for our low rates, outstanding service, and innovative marketing. With a rich history spanning over 75 years, we're committed to delivering exceptional customer experiences and providing a workplace where our associates can thrive. As a wholly owned subsidiary of Berkshire Hathaway, we offer a financially stable and rewarding environment for growth and development. We're currently seeking a talented Customer Service Representative to join our team in North Liberty, IA, and we invite you to be a part of our journey.

About the Role

As a Customer Service Representative at GEICO, you will be the first point of contact for our policyholders, providing personalized service that demonstrates the value of being insured by GEICO. You will have the opportunity to solve problems, answer billing questions, make policy changes, and offer recommendations to our customers. If you're passionate about delivering exceptional customer experiences and are looking for a career with plenty of growth opportunities, we want to hear from you.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information about their policies, billing, and coverage.
• Resolve customer complaints and concerns in a professional and courteous manner, escalating issues as needed to ensure prompt resolution.
• Process policy changes, updates, and cancellations, ensuring accuracy and efficiency.
• Provide recommendations and guidance to customers on available products and services.
• Utilize computer software and systems to access customer information, process transactions, and maintain accurate records.
• Collaborate with colleagues and management to achieve team goals and objectives.
• Participate in ongoing training and development to stay up-to-date on products, services, and procedures.

Qualifications and Skills

Essential Qualifications:

• High school diploma or equivalent required.
• Must be able to commute to 2320 Landon Rd, North Liberty, IA 52317.
• Solid computer and multi-tasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work comfortably in a fast-paced, high-volume call center environment.

Preferred Qualifications:

• Previous customer service experience, preferably in an insurance or financial services environment.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and organizational skills.
• Ability to work in a team environment and build strong relationships with colleagues and customers.

What We Offer

Total Rewards Program

At GEICO, we invest in our associates from day one, offering a comprehensive Total Rewards Program that includes:

• Premier Medical, Dental, and Vision Insurance with no waiting period.
• Paid Vacation, Sick, and Parental Leave.
• 401(k) Plan with up to 6% company matching.
• Paid Training, Licensures, and Certificates.

Career Growth and Development

We believe in providing opportunities for growth and development, including:

• Many associates see a base salary increase of 10% within their first year as a Sales Representative.
• Top associates can see increases up to 15%.
• Ongoing training and development programs to help you stay up-to-date on products, services, and procedures.
• Opportunities for advancement and career growth within the company.

Work Environment and Culture

At GEICO, we're committed to creating a workplace where everyone can be their authentic self. We:

• Foster an inclusive culture that promotes a sense of belonging.
• Support associate-led Employee Resource Groups to build a true sense of community.
• Offer a work environment that provides the flexibility you need to thrive.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• $19.10 per hour / $38,486.50 annually.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a career with plenty of growth opportunities, we want to hear from you. Apply now to join the GEICO team and start your journey towards a rewarding and challenging career.

GEICO is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.