Experienced Remote Customer Service Representative – Dynamic Call Center Environment with Opportunities for Growth and Development

Introduction to Pathfinders Inc.

Pathfinders Inc., a renowned staffing agency with over 25 years of experience in filling positions nationwide, is seeking highly motivated and experienced customer service representatives to join our esteemed client's team in a contract opportunity based in Chandler, AZ. As a leader in the industry, we pride ourselves on our ability to provide timely and qualified candidates who can hit the ground running. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the staffing world.

Job Overview

We are looking for exceptional individuals who are passionate about delivering top-notch customer service and sales support in a fast-paced, dynamic call center environment. As a remote customer service representative, you will be responsible for conducting outbound calls to potential customers, handling customer service inquiries and problems, and identifying customer needs to route them to the appropriate department. If you have a strong passion for sales, excellent communication skills, and the ability to work in a blended call center environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote products and services, and handle customer service inquiries and problems in a professional and courteous manner.
• Receive inbound customer calls, respond to customer inquiries, and resolve issues in a timely and efficient manner.
• Identify customer needs and route them to the appropriate department to ensure seamless customer experience.
• Work in a blended call center environment, making outbound calls and taking inbound calls, with a focus on sales and customer service.
• Document all call information accurately in the system, ensuring data integrity and compliance with company policies.
• Support sales teams by upselling and cross-selling products and services to customers, and meet or exceed sales targets and performance metrics.

Requirements and Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED required, with 1 to 2 years of related experience in customer service, sales, or a related field.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.
• Proficient in outbound calling techniques, with experience in telemarketing, timeshare, cold calling, or phone sales a plus.
• Experience in the mortgage, banking, or financial industry is highly desirable, with knowledge of industry-specific products and services.
• Ability to handle a fast-paced environment, with the ability to multi-task, work under pressure, and meet performance targets.

Preferred Qualifications:

While not essential, the following qualifications are highly desirable:

• Experience in a call center environment, with knowledge of call center software and technology.
• Proficiency in CRM software, with experience in data entry and management.
• Strong sales and customer service skills, with a proven track record of meeting or exceeding sales targets.
• Ability to work flexible shifts, including evenings and weekends, with a willingness to adapt to changing business needs.

Skills and Competencies:

To succeed in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Interpersonal skills: Strong interpersonal skills, with the ability to build rapport with customers, colleagues, and management.
• Problem-solving skills: Ability to analyze problems, identify solutions, and implement effective solutions to resolve customer complaints and issues.
• Time management skills: Ability to manage time effectively, prioritize tasks, and meet performance targets and deadlines.
• Adaptability: Ability to adapt to changing business needs, with a willingness to learn new skills and technologies.

Career Growth Opportunities and Learning Benefits:

At Pathfinders Inc., we are committed to providing our employees with opportunities for growth and development. As a remote customer service representative, you will have access to:

• Comprehensive training programs, with ongoing coaching and feedback to ensure your success.
• Opportunities for career advancement, with a clear path for progression and professional growth.
• Access to industry-leading technology and software, with ongoing training and support to ensure your proficiency.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture:

At Pathfinders Inc., we pride ourselves on our positive and inclusive company culture. As a remote customer service representative, you will be working in a virtual environment, with the flexibility to work from home and manage your own schedule. Our company culture is built on the following values:

• Respect: We respect our employees, customers, and partners, and strive to create a positive and inclusive work environment.
• Integrity: We operate with integrity, honesty, and transparency, and strive to build trust with our customers and partners.
• Excellence: We strive for excellence in everything we do, and are committed to delivering exceptional customer service and support.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, with a hourly rate of $18.00-$19.00, and a range of perks and benefits, including:

• Dental insurance, with access to comprehensive dental care and coverage.
• Health insurance, with access to comprehensive medical care and coverage.
• Paid time off, with generous vacation and sick leave policies.
• Vision insurance, with access to comprehensive eye care and coverage.
• Work from home, with the flexibility to manage your own schedule and work environment.

Conclusion:

If you are a motivated and experienced customer service representative looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive compensation package, comprehensive training programs, and opportunities for career growth and development, this is an ideal role for anyone looking to take their career to the next level. Apply now to join our team of experienced professionals and start your journey to success!