Japanese Azure Support Engineer - Cloud Computing Expert for Microsoft Products (Remote, Full-time)

Join Our Team as a Japanese Azure Support Engineer

Workwarp is seeking a highly skilled and experienced Japanese Azure Support Engineer to join our team on a remote, full-time basis. As a Japanese Azure Support Engineer, you will be working closely with Microsoft's Azure Response Team (ART) to provide top-notch support to customers in Japan. If you are a motivated individual with a passion for cloud computing and customer support, we encourage you to apply now!

About the Company and Industry

Workwarp is a leading provider of innovative solutions and services to clients across the globe. Our team is dedicated to delivering exceptional results and exceeding customer expectations. As a Japanese Azure Support Engineer, you will be working with a diverse team of bilingual professionals who are committed to providing high-quality support to customers in Japan.

The cloud computing industry is rapidly evolving, and Microsoft's Azure platform is at the forefront of this revolution. As a Japanese Azure Support Engineer, you will have the opportunity to work with cutting-edge technologies and provide critical support to customers who rely on Azure for their business operations.

Key Responsibilities

• Handle high-severity cases in Japanese during Japanese non-business hours, ensuring prompt response and high-quality service.
• Assist with English customer cases when there are no high-severity Japanese cases.
• Take ownership of new cases and escalations via telephone and web, providing support to Enterprise customers and partners.
• Scope customer issues by collecting relevant facts, investigating problems through research and collaboration with other teams as needed.
• Consult and collaborate with peers and colleagues around the world, escalating to management as necessary and acting as a customer advocate.
• Ensure that each support request is handled as per the Service Level Agreement (SLA) and to the highest possible customer satisfaction.
• Document technical work and research in a detailed and comprehensive manner.
• Prioritize work to accomplish the most important and urgent requests first, working critical cases as needed on a 24x7 basis or through an on-call model.

Essential Qualifications

To be eligible for this role, you must have:

• 3 years of overall experience in the field, with a background in technical/product/software support, network operations, IT admin, IT consulting, or customer-facing technical work.
• Bachelor's Degree in Computer Science, Information Technology (IT), or a related field, or equivalent experience.
• Language qualification: Bilingual (Japanese and English).
• Cloud computing experience, with knowledge of Azure, Amazon Web Services, or Google Cloud Platform.

Preferred Qualifications

To be considered for this role, you will ideally have:

• Microsoft Technology Certifications (AZ-900 or equivalent).
• On-Premise Active Directory experience.
• Experience working with Microsoft Defender for Office/O365 and Microsoft Purview (Security & Compliance).

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent customer service skills, with the ability to provide high-quality support to customers.
• Strong technical skills, with knowledge of cloud computing platforms and Microsoft products.
• Effective communication skills, with the ability to collaborate with peers and colleagues around the world.
• Problem-solving skills, with the ability to investigate and resolve complex technical issues.
• Time management skills, with the ability to prioritize work and manage multiple cases simultaneously.

Career Growth Opportunities and Learning Benefits

As a Japanese Azure Support Engineer, you will have the opportunity to:

• Develop your technical skills and knowledge of cloud computing platforms and Microsoft products.
• Improve your customer service skills and provide high-quality support to customers.
• Collaborate with a diverse team of bilingual professionals and learn from their experiences.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our diverse and inclusive culture. As a remote team member, you will have the opportunity to work with a global team and collaborate with colleagues from different backgrounds and cultures.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A competitive salary.
• Opportunities for career growth and professional development.
• A comprehensive benefits package.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced Japanese Azure Support Engineer looking for a new challenge, we encourage you to apply now! As a member of our team, you will have the opportunity to work with cutting-edge technologies, provide critical support to customers, and develop your skills and knowledge in a dynamic and supportive environment.

Don't miss this opportunity to join our team and take your career to the next level. Apply now and let's discuss how you can contribute to our success!