Turkish Speaking Customer Service Representative - 100% Home Office Opportunity with Concentrix

Join the Concentrix Team: Empowering Your Career and Lifestyle

At Concentrix, we're not just a company; we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a global technology and services leader, we empower well-known brands to improve their businesses with our integrated solutions and technology, operating in over 70 countries worldwide. If you're looking for a career that aligns with your values, offers flexibility, and fosters growth, you've come to the right place.

About the Role: Turkish Speaking Customer Service Representative

We're excited to announce an exceptional opportunity for a Turkish Speaking Customer Service Representative to join our team on a 100% home office basis. As the first point of contact for our customers, you will play a crucial role in delivering top-notch service across various channels, including phone, email, and chat. This is a full-time position that requires a strong foundation in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and requests in a timely and professional manner, ensuring an optimal customer experience.
• Communicate effectively with customers via phone, email, or chat, providing solutions to their queries and concerns.
• Utilize various tools and systems to identify and resolve customer issues, escalating complex problems to the relevant teams when necessary.
• Maintain key performance indicators (KPIs) to ensure high-quality customer support and efficiency.
• Assist customers with technical inquiries, raising concerns to the subject matter expert technical team as needed.

Essential Qualifications and Skills

To succeed in this role, you should possess:

• Excellent Turkish (C2) and English (B2) language skills, both written and verbal.
• A customer-centric approach, with the ability to communicate effectively at the customer's level.
• Proficiency in using a PC and various software applications.
• Prior experience in a service organization is desirable, though not mandatory.
• Familiarity with social media and online advertising products/vendors is a plus.
• The ability to multitask, work under pressure, and be a fast learner.
• A diligent work ethic and a willingness to provide background checks (certificate for highest level of education, employment certificate, references from previous employment).
• Residency in Germany (excluding Saxony, Hesse, Saarland, and Hamburg).

Preferred Qualifications

• Previous experience in customer service.
• Online advertising experience, which is considered a significant advantage.

Career Growth and Personal Development

At Concentrix, we're committed to your growth and development. We offer comprehensive training programs, cutting-edge technologies, and ongoing support to ensure your success. Our career development initiatives include specialization and leadership development programs designed to propel your career forward. Many of our managers and leaders have been promoted from within, demonstrating our commitment to internal talent development.

What We Offer

• A competitive salary reflecting your skills and experience.
• An in-depth, full-time training program conducted by certified trainers.
• Mentorship support from the outset.
• Regular coaching, refreshers, and development training for continuous growth.
• Online shopping discounts and other employee benefits.
• Internal training and career opportunities, including global possibilities.
• An open, motivated team environment that welcomes you to Concentrix.

Our Culture and Values

Concentrix is built on a foundation of diversity, equity, and inclusion. We're proud to be recognized as one of the "World's Best Workplaces," "Best Companies for Career Growth," and for our "Best Company Culture." Our commitment to equal employment opportunities means we welcome applicants from all backgrounds, striving to create an authentic workplace for everyone.

Why Choose Concentrix?

By joining Concentrix, you become part of a global team that is shaping the future of customer experience. Our dynamic environment, coupled with our commitment to your growth, makes us an employer of choice for over 440,000 professionals worldwide. If you're ready to take the next step in your career and be part of a company that values innovation, teamwork, and your well-being, we encourage you to apply.

Ready to Apply?

If you're passionate about delivering exceptional customer service, are fluent in Turkish and English, and are looking for a flexible, 100% home office opportunity, we want to hear from you. Apply today and discover why Concentrix is the perfect place to grow your career and achieve your personal goals.

Contact: [email protected]

Internal Job ID: R1456302_v2

Concentrix is an equal opportunity employer, committed to a work environment free from discrimination and harassment. We encourage applications from diverse candidates and offer support for individuals with disabilities.