Experienced Apple College Program Advisor – UNC Wilmington - Remote Customer Service and Technical Support Role with Competitive Pay and Growth Opportunities

Join the Apple Team as a College Program Advisor and Unlock a World of Opportunities

Are you a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences? Do you enjoy troubleshooting and finding creative solutions to technical issues? Look no further! Apple is seeking a reliable and enthusiastic College Program Advisor to join our team, working remotely with a flexible schedule. As an Apple Support College Advisor, you will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support to our valued customers.

About Apple and Our Culture

At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. Our company culture is built on the principles of respect, integrity, and excellence. We strive to create an inclusive and diverse work environment where everyone has the opportunity to grow and thrive. As an Apple employee, you will be part of a team that is passionate about making a difference and creating a positive impact on the world.

Our Mission and Values

Our mission is to bring the best user experience to our customers through innovative hardware, software, and services. We value diversity, inclusion, and accessibility, and we are committed to creating a work environment that is welcoming and inclusive to all employees. Our core values include:

• Innovation: We strive to innovate and improve our products and services continuously.
• Customer Experience: We are dedicated to delivering exceptional customer experiences through our products and services.
• Diversity and Inclusion: We value diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive to all employees.
• Excellence: We are committed to excellence in everything we do, from product development to customer support.

The Role: Apple Support College Program Advisor

As an Apple Support College Advisor, you will be responsible for providing technical support and customer service to our customers via phone, email, and chat. You will troubleshoot and resolve technical issues related to Apple products, including iPhones, iPads, MacBooks, iMacs, and more. Your goal will be to deliver an exceptional customer experience, ensuring that every interaction with Apple is memorable and satisfying.

Key Responsibilities:

• Provide technical support and customer service to Apple customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to Apple products, including hardware and software issues.
• Document customer interactions and issue resolutions in our CRM system.
• Collaborate with other advisors and teams to resolve complex technical issues.
• Stay up-to-date with new Apple products, features, and technologies.
• Participate in ongoing training and development to improve technical skills and knowledge.

Requirements and Qualifications

Minimum Qualifications:

• Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher through May 2027 or later.
• A quiet home workspace, ergonomic chair, and desk.
• A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps and 3 Mbps upload at your address, with less than 150 ms latency.
• Available for nine weeks of part-time paid training on a set schedule, totaling 24 hours a week: four, four-hour shifts during the week and one 8-hour shift on Saturdays.
• Post-training, available to work 20 weekly hours, similar to the training schedule.
• Able to flex up or down in weekly hours when school is not in session, based on business needs.
• Able to meet a minimum typing speed of 40 WPM while talking with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• 2.7 GPA or higher.

Preferred Qualifications:

• Business, Communications, Computer Science, Engineering, or any other tech-related major.
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
• Approach opportunities flexibly and with good judgment.
• Model high standards and demonstrate quality, honesty, and accountability.
• Able to navigate difficult conversations and display resilience after challenging situations.
• Potential to effectively tailor communication and style to differing audiences.
• Able to self-manage and work independently in a fast-paced, constantly changing environment.
• Thrive on a team where expertise is shared and feedback is welcome.
• Effective time management, including ability to multitask, organize, and prioritize.
• Able to research and grasp technical information across multiple tools while respecting customer privacy.
• Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges.
• Makes space to listen, learn, and amplify diverse perspectives and experience.
• Actively seeks out opportunities to champion and celebrate inclusion and diversity.

What We Offer

As an Apple employee, you will enjoy a range of benefits and perks, including:

• Competitive pay and benefits package.
• Eligibility to participate in our company stock plan.
• Time off and flexible scheduling.
• Employee discount on Apple products and services.
• Dedicated resources to support your ongoing growth and career development.
• Opportunities for career advancement and professional growth.

Why Join Apple?

At Apple, we offer a unique and dynamic work environment that fosters creativity, innovation, and collaboration. As an Apple employee, you will have the opportunity to:

• Work with a talented and diverse team of professionals.
• Contribute to the development of innovative products and services.
• Make a positive impact on the world through our products and services.
• Enjoy a range of benefits and perks, including competitive pay and flexible scheduling.
• Grow and develop your skills and career through ongoing training and development.

How to Apply

If you are a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

Don't miss this opportunity to join the Apple team and start your career as a College Program Advisor. Apply now and take the first step towards a rewarding and challenging role!