Experienced Full-Time Remote Apple Support College Program At-Home Advisor - University of California Berkeley - Customer Service and Technical Support Role with Competitive Pay and Benefits

Join the Apple Team as a Remote Support College Advisor and Be Part of a Global Community of Innovators

At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We're looking for passionate individuals to join our team as Apple Support College Advisors, providing world-class customer service, troubleshooting, and technical support to our customers. As a remote advisor, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and academic responsibilities.

About the Role

As an Apple Support College Advisor, you'll be the friendly voice of Apple, providing technical support and troubleshooting to our customers via phone, email, and chat. You'll work with a diverse range of customers, helping them to resolve issues with their Apple devices and software. This is a unique opportunity to develop your technical skills, improve your communication skills, and provide exceptional customer service.

Key Responsibilities:

• Provide technical support and troubleshooting to Apple customers via phone, email, and chat
• Resolve customer issues in a timely and professional manner, ensuring a positive customer experience
• Utilize Apple's documented troubleshooting flow to diagnose and resolve technical issues
• Communicate effectively with customers, providing clear and concise solutions to their problems
• Work independently in a fast-paced, constantly changing environment
• Manage your time effectively, prioritizing tasks and meeting productivity goals
• Participate in ongoing training and development to improve your technical skills and knowledge

Requirements and Qualifications

Minimum Qualifications:

• Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor's degree or higher
• A quiet home workspace, ergonomic chair, and desk
• A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency
• Available for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, 8-hour shifts during the week and one 8-hour shift on Saturdays
• Post-training, available to work 20 weekly hours, similar to the training schedule
• Able to flex up or down in weekly hours when school is not in session, based on business needs
• Able to meet minimum typing speed of 40 WPM while talking with customers
• Successful completion of a pre-employment assessment, background check, and initial training
• 2.7 GPA

Preferred Qualifications:

• Business, Communications, Computer Science, Engineering, or any other tech-related major
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Approach opportunities flexibly and with good judgment
• Model high standards and demonstrate quality, honesty, and accountability
• Able to navigate difficult conversations and display resilience after challenging situations
• Potential to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrive on a team where expertise is shared and feedback is welcome
• Effective time management, including ability to multitask, organize, and prioritize
• Able to research and grasp technical information across multiple tools while respecting customer privacy
• Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Makes space to listen, learn, and amplify diverse perspectives and experience
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

What We Offer

At Apple, we're committed to helping our employees grow and develop in their careers. As an Apple Support College Advisor, you'll have access to:

• Competitive pay: The base pay range for this role is between $27.75 and $33.10/hr, with most new hires starting at $27.75
• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance (if applicable)
• Opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs

Why Join Apple?

At Apple, we believe that our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, you'll be part of a global community of innovators, working together to create amazing products and experiences. You'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service and technology
• Develop your technical skills and knowledge through ongoing training and development
• Make a positive impact on our customers' lives, providing them with exceptional service and support
• Enjoy a flexible work schedule that allows you to balance your work and academic responsibilities
• Be part of a company that values inclusion, diversity, and equality

How to Apply

If you're a motivated and customer-focused individual who is passionate about technology and innovation, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're confident that you could be a valuable addition.

Apply To This Job

We Look Forward to Hearing from You!

At Apple, we're committed to creating a work environment that is inclusive, diverse, and respectful. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.