Customer Care Professional - Consumer Product Services Expert

Join Team Amex: Where Customer-First Service Meets Career Growth

At American Express, we're not just a company - we're a community of professionals dedicated to providing the world's best customer experience. With a global presence and a diverse workforce, we're committed to backing our customers, colleagues, and communities. As a Customer Care Professional - Consumer Product Services Expert, you'll be the face of our company, creating positive interactions with our customers every day and driving business success through exceptional service and sales expertise.

About Our Company Culture

We're a brand built on going above and beyond to deliver outstanding customer experiences. Our company culture is centered around our Customer First philosophy, where we prioritize our customers' needs and strive to provide unique solutions that meet their expectations. We're committed to creating a work environment that's inclusive, diverse, and supportive, where everyone feels seen, heard, and valued.

Key Responsibilities: Delivering Extraordinary Customer Experiences

• Deliver exceptional service on inbound calls in a fast-paced, structured customer care environment, following our Customer First philosophy
• Consult with card members to understand their needs and tailor unique solutions that reinforce the benefits of card membership and drive customer engagement
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Address general and account-specific customer inquiries, providing clear and concise information and updating customer account information as needed
• Use tools and resources to identify custom solutions and anticipate customer needs, ensuring a first point of contact resolution
• Meet and exceed performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets

Preferred Qualifications: The Ideal Candidate

We're looking for a customer service and sales expert with a passion for building customer loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication. If you have:

• Proven success in a customer service and consultative sales environment (two years+)
• Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• A passion for consultative sales, recommending products or solutions tailored to each customer
• Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
• The ability to adapt your communication style to a wide variety of personalities and situations
• A commitment to implementing feedback as a means to achieving individual and team performance goals
• Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy
• Timeliness and reliability, with a strong track record of being at work on time and adhering to your schedule each day

Additional Requirements

To succeed in this role, you'll need:

• Flexibility to work anytime between 6:00am-2:00am, including weekends
• A high school diploma or equivalent; bachelor's degree preferred
• A full-time commitment with shift flexibility requirements

What We Offer: Career Growth, Benefits, and Perks

At American Express, we offer a comprehensive benefits package and a work environment that's designed to support your well-being and career growth. You'll enjoy:

• Competitive base salaries and bonus incentives
• A 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities to help you grow professionally

Salary and Benefits

The expected hourly pay range for this job requisition is $20.00 to $21.65 hourly, plus bonus and benefits. Ultimately, your pay will be determined based on your location, experience, and other job-related factors.

Join Our Team: Apply Now

If you're a customer service and sales expert with a passion for delivering exceptional experiences, we want to hear from you. Join Team Amex and become part of a global community of professionals dedicated to providing the world's best customer experience. Apply now and take the first step towards a rewarding career with a company that truly backs its customers, colleagues, and communities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.