Experienced AVP, Analytics for Sam's Club - Driving Business Growth through Data-Driven Insights and Strategic Analytics Solutions

Unlock Your Career Potential with Synchrony

Synchrony (NYSE: SYF) is a leading consumer financial services company that offers a comprehensive suite of digitally enabled products. With a strong presence in various industries, including digital, health and wellness, retail, and more, we have established ourselves as a premier player in the financial services sector. Our commitment to innovation, diversity, and employee well-being has earned us numerous accolades, including being ranked #2 among India's Best Companies to Work for by Great Place to Work.

About Our Analytics Organization

Our Analytics organization is a team of data analysts who focus on developing and implementing data-driven strategies to enhance customer and partner experiences, optimize business performance, and drive growth. As a part of this team, you will have the opportunity to work on cutting-edge analytics projects, leveraging advanced technologies to deliver impactful insights and recommendations.

Job Summary

We are seeking an experienced AVP, Analytics for Sam's Club to join our India Analytics Hub (IAH). As a key member of our analytics team, you will be responsible for developing and implementing analytical solutions in partnership with our US Analytics teams. Your expertise will help drive business growth, optimize strategies, and deliver actionable insights across the customer journey.

Key Responsibilities

• Provide hands-on analytic support to the Sam's Club Card Program and proactively manage all analytic projects, ensuring timely updates on project status and resource allocation.
• Spearhead analytics delivery for new product launches, value propositions, customer acquisitions, lifecycle marketing, and customer experience initiatives.
• Lead strategic and complex analytics projects from ideation to presentation, including data mining, strategy formulation, and results presentation.
• Design, develop, implement, and monitor analytic solutions that cater to business priorities and propose new solutions to optimize business value and customer experience.
• Create a test and learn culture through ongoing assessment of marketing programs and campaigns.
• Partner with Digital and Journey Analytics teams to develop and implement analytic solutions that improve customer experience across different channels.
• Drive internal initiatives, perform other duties, and/or special projects as assigned.
• Influence decision-making through data-backed analyses and actionable insights.
• Ensure committed and responsible last-mile execution of projects.

Essential Qualifications

To be considered for this role, you must have:

• A Bachelor's degree with 4+ years of relevant Analytics experience, or 6+ years of relevant Analytics experience in lieu of a degree.
• Minimum 4 years of experience in building analytical solutions to drive strategy with positive outcomes and measuring impact.
• Minimum 4 years of hands-on SQL and SAS programming experience, with the ability to leverage advanced algorithms and handle complex/large data sets.
• Good working knowledge of statistical tests, distributions, regression, maximum likelihood estimators, etc.
• Advanced proficiency in MS-Excel and MS-PowerPoint, with superior data analysis and storytelling skills.
• Ability to work in a matrix organization, making and enabling data-driven decisions.
• Demonstrated ability to manage complexity/ambiguity and multiple initiatives.

Preferred Skills and Knowledge

To stand out as a candidate, you should possess:

• Strong verbal and written communication skills, with the ability to engage effectively with a broad range of audiences, including senior business leaders and highly technical talent.
• Proven hands-on experience utilizing SAS and SQL, with experience in open-source tools like R and Python a plus.
• Experience with Tableau a plus.
• Experience with modeling/forecasting, and a strong understanding of targeting and segmentation.
• Good understanding of credit card industry financial P&L drivers and key sensitivities.

What We Offer

At Synchrony, we offer a range of benefits and opportunities that support your career growth and well-being. These include:

• A competitive salary and benefits package.
• Flexibility and Choice, allowing you to work from home and choose your hours within a certain range.
• Career advancement and upskilling opportunities, with a focus on Advancing Diverse Talent to leadership roles.
• A culture that celebrates diversity, with ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• Best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

Work Environment

This is a remote role, allowing you to work from home. You will be required to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (anchored to US Eastern hours and adjusting twice a year locally) for meetings with India and US teams. The remaining hours will be flexible for you to choose.

Join Our Team

If you are a motivated and experienced analytics professional looking to drive business growth through data-driven insights, we encourage you to apply for this exciting opportunity. With Synchrony, you will have the chance to work on cutting-edge analytics projects, develop your skills, and advance your career in a dynamic and supportive environment.

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.