International Customer Support BPO Associate - Dynamic Career Opportunity in Remote Customer Service with Global Brands

Unlock Your Career Potential with Jobshop - India's Premier BPO Recruitment Company

Are you a customer-centric professional looking for a challenging and rewarding role in international customer support? Do you have a passion for delivering exceptional service and building strong relationships with customers? If so, we have an exciting career opportunity for you! Jobshop, India's leading BPO recruitment company, is seeking an experienced International Customer Support Representative to join our team in a remote capacity.

About Us

Jobshop is a renowned BPO recruitment company that connects talented professionals with global brands and dynamic teams. With a strong presence in the industry, we have established ourselves as a leader in providing exceptional customer service solutions. Our team is dedicated to fostering a culture of excellence, innovation, and continuous learning, making us an ideal partner for professionals looking to grow their careers.

Job Overview

As an International Customer Support BPO Associate, you will play a critical role in delivering outstanding customer experiences to our global clients. You will be responsible for handling customer inquiries, resolving issues, and providing solutions in a professional and efficient manner. This is a fantastic opportunity to work with a diverse range of customers, develop your skills, and advance your career in a dynamic and supportive environment.

Key Responsibilities

• Build strong and lasting relationships with customer accounts through open, interactive communication.
• Provide accurate, valid, and complete information using the right methods and tools.
• Adhere to communication procedures, guidelines, and company policies.
• Go the extra mile to engage customers, ensuring their satisfaction.
• Manage phone contact handling with excellent listening and communication skills.
• Multitask, prioritize, and effectively manage your time to meet targets.
• Take on additional tasks as required by the department.
• Analyze customer data and provide solutions to ensure smooth operations.
• Handle customer escalations and complaints in a professional manner.
• Collaborate with other service desks across processes for seamless support.
• Assist supervisors with any tasks assigned.

Essential and Preferred Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 1 year of experience in International Customer Support.
• Excellent communication skills (verbal and written).
• Strong phone handling and active listening skills.
• Ability to manage customer concerns with professionalism and efficiency.
• Strong multitasking abilities and time management skills.

In addition to the essential qualifications, we prefer candidates with:

• 3-8 years of experience in International Customer Support.
• A proven track record of delivering exceptional customer service.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Ability to work in a team environment and collaborate with others.
• Strong analytical and critical thinking skills.
• Adaptability and flexibility in a fast-paced environment.
• Proficiency in using customer service software and technology.

Career Growth Opportunities and Learning Benefits

At Jobshop, we are committed to supporting the career growth and development of our employees. As an International Customer Support BPO Associate, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities to work with global brands and dynamic teams.
• Career advancement opportunities in a growing and expanding company.
• A supportive and collaborative work environment that fosters innovation and excellence.

Work Environment and Company Culture

At Jobshop, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you will have the flexibility to work from anywhere and maintain a healthy work-life balance. Our company culture is built on the principles of:

• Excellence: We strive for exceptional service and continuous improvement.
• Innovation: We encourage creativity and innovation in everything we do.
• Teamwork: We collaborate and support each other to achieve our goals.
• Diversity: We value and celebrate our differences and promote inclusivity.

Compensation, Perks, and Benefits

We offer a competitive salary and attractive benefits package to our employees. As an International Customer Support BPO Associate, you can expect:

• A competitive salary of up to 5 LPA.
• Attractive benefits and perks, including health insurance, paid time off, and more.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that fosters innovation and excellence.

Join Our Team!

If you are a motivated and customer-centric professional looking for a challenging and rewarding role in international customer support, we want to hear from you! Apply today and take the first step towards a fulfilling and successful career with Jobshop.

Don't miss this opportunity to join our team and be part of a dynamic and growing company. Apply now and let's build the future together!