Business Analyst for Japan Amazon Store Customer Service - Data-Driven Insights & Analytics Expert

Unlock Your Career Potential with Workwarp: Join Our Team as a Business Analyst for Japan Amazon Store Customer Service

At Workwarp, we're passionate about empowering professionals to make a meaningful impact in the world of customer service. As a Business Analyst for Japan Amazon Store Customer Service, you'll play a vital role in driving business growth and excellence by analyzing data, identifying trends, and delivering actionable insights to our program managers. If you're a detail-oriented, data-driven individual with a passion for innovation and customer-centricity, we invite you to join our dynamic team.

About Amazon Customer Service and Workwarp

Amazon's Customer Service (CS) team is one of the largest and most award-winning customer service organizations globally, providing world-class support to customers 24/7 in over 15 languages. As a Business Analyst for Japan Amazon Store Customer Service, you'll be an integral part of this team, working closely with program managers to drive business decisions and improve customer experience. Workwarp is committed to fostering a culture of innovation, collaboration, and continuous learning, providing a platform for professionals to grow and thrive.

Key Responsibilities

• Data Analysis and Insights: Develop SQL queries to retrieve complex data, build automated reports on Excel and visualization tools, and maintain recurring metrics and reports to drive business decisions.
• Ad Hoc Analysis: Conduct deep dives to identify business performance trends, customer pain points, and potential opportunities for reducing defects and costs while maintaining high customer experience standards.
• Collaboration and Project Management: Support program managers during large-scale feature, product, and business launches, and plan and execute multiple projects, collaborating cross-functionally and geographically.
• Dashboarding and Reporting: Create functional and effective dashboards to enable visibility into KPIs for concessions reduction and insight generation into new areas of opportunity.

A Day in the Life

As a Business Analyst for Japan Amazon Store Customer Service, your day will be filled with exciting challenges and opportunities. Here's a glimpse into what you can expect:

• Data Extraction: Bringing forward data in a clear and concise manner to drive business functions and decisions.
• Deep Dives: Conducting in-depth analysis to identify customer pain points and potential solutions for reducing concessions and defects while maintaining high customer experience standards.
• Dashboarding: Creating functional and effective dashboards to enable visibility into KPIs and drive business decisions.

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of experience in Excel or Tableau (data manipulation, macros, charts, and pivot tables).
• Bachelor's degree in Engineering, Mathematics, Statistics, or a similar quantitative discipline.
• Experience with reporting and Data Visualization tools such as Quick Sight, Tableau, Power BI, or other BI packages.
• SQL experience and ability to develop complex queries.
• Excellent communication skills - ability to communicate complex technical problems in simple, plain stories. English level (Reading, writing, speaking); Japanese Business Level or higher (JLPT N1 or N2).

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience working with large datasets and ability to present information professionally and concisely with supporting data.
• Ability to work effectively and independently in a fast-paced environment with tight deadlines.
• Experience engaging with cross-functional teams for implementation of project and program requirements.

What We Offer

At Workwarp, we're committed to providing a competitive salary and a comprehensive benefits package that supports your well-being and career growth. As a Business Analyst for Japan Amazon Store Customer Service, you'll enjoy:

• A competitive salary that reflects your skills and experience.
• Opportunities for career growth and professional development in a dynamic and innovative environment.
• A collaborative and inclusive work culture that values diversity and promotes work-life balance.
• Access to cutting-edge tools and technologies to drive business excellence and customer satisfaction.

Why Join Us?

By joining Workwarp as a Business Analyst for Japan Amazon Store Customer Service, you'll become part of a talented team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to:

• Drive business growth through data-driven insights and analysis.
• Develop your skills in a fast-paced and innovative environment.
• Collaborate with cross-functional teams to drive business decisions and improve customer experience.
• Be part of a company that's committed to fostering a culture of innovation, collaboration, and continuous learning.

Take the Next Step

If you're a motivated and data-driven individual with a passion for customer-centricity, we invite you to join our team as a Business Analyst for Japan Amazon Store Customer Service. Apply now and take the first step towards a rewarding career with Workwarp!

Don't miss out on this exciting opportunity. We look forward to hearing from you!