Experienced Customer Service and Logistics Data Analyst – Year-Round Opportunity for Growth and Development in a Dynamic Remote Environment

Introduction to Workwarp and Our Mission

At Workwarp, we are dedicated to revolutionizing the way businesses operate by providing innovative solutions that enhance customer service and logistics. Our team is passionate about leveraging data analysis to drive decision-making and improve overall efficiency. We are now seeking an experienced and highly motivated Customer Service & Logistics Data Analyst to join our team on a year-round basis. As a key member of our CS&L team, you will play a critical role in developing and managing data sets for analytical projects, supporting data requests, and providing actionable insights to drive business growth.

Job Highlights and Benefits

We offer a unique opportunity to work in a remote environment with a competitive salary range of $22.50 - $30.00 USD. Our comprehensive benefits package includes medical, dental, vision, basic life insurance, accidental death & dismemberment, and disability insurance plans. You will also be eligible for a 401(k) plan with company matching contributions, a minimum of 15 days of vacation/PTO leave annually, 13 paid/floating holidays, and 40 hours of paid sick leave. Additionally, we provide up to eight weeks of paid parental leave and 12 weeks of unpaid leave, ensuring a healthy work-life balance.

Key Responsibilities and Expectations

• Develop and manage complex data sets for analytical projects, utilizing SQL to pull and aggregate data for CS&L projects, and validating data using SAP and other analytical tools as required.
• Conduct thorough data cleaning, data merging, data architecture review, and data quality control, while creating detailed documentation for each data request.
• Collaborate with the CS&L team to develop reports, analyses, and visualizations, and train end-users on new reports and dashboards, incorporating feedback to ensure seamless adoption.
• Work cross-functionally with different teams on data sets, inputs, and outputs, fostering a culture of collaboration and open communication.
• Utilize data modeling, data warehousing, and relational and multidimensional databases to access and analyze data, providing actionable insights to drive business decisions.
• Leverage knowledge of numerous data sources, including SAP, external data, and existing internal reports, to identify trends and opportunities for improvement.

Essential Qualifications and Skills

To be successful in this role, you should have:

• A minimum of 3 upper-level college classes in data analytics, including data analysis and forecasting, data mining and predictive analytics, system analysis and design, and data visualization in business or similarly related classes.
• Experience working in databases like Snowflake, Big Query, etc., and proficiency in SQL programming, with the ability to read/write complex SQL queries to analyze data, investigate systemic defects, and validate data quality.
• A strong desire to serve the customer, identify and resolve needs, and follow up when necessary, with excellent written and verbal communication skills and interpersonal skills.
• Demonstrated analytical, organizational, and critical thinking skills, with attention to detail and the ability to learn and work in a changing environment with minimal supervision.
• Familiarity with planning systems and Google and Microsoft Office products, including Excel, Google Sheets, and Google presentations.

Preferred Qualifications and Nice-to-Haves

While not required, the following skills and qualifications are highly desirable:

• Familiarity with data visualization tools, such as Tableau, Power BI, or D3.js, to create interactive and dynamic visualizations.
• Experience with project management tools, such as Asana, Trello, or Jira, to streamline workflows and enhance collaboration.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our team members. As a Customer Service & Logistics Data Analyst, you will have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge in data analysis and visualization.
• Mentorship and coaching from experienced professionals in the field, providing guidance and support to help you achieve your career goals.
• Opportunities to work on high-impact projects, driving business growth and improvement, and making a tangible impact on our organization.
• A collaborative and dynamic work environment, fostering innovation, creativity, and open communication.

Work Environment and Company Culture

Our remote work environment is designed to promote flexibility, work-life balance, and productivity. We value diversity, equity, and inclusion, and strive to create a culture that is welcoming, inclusive, and respectful of all individuals. As a member of our team, you can expect:

• A flexible and autonomous work environment, with the freedom to work from anywhere and create your own schedule.
• A culture of open communication, transparency, and feedback, ensuring that your voice is heard and your contributions are valued.
• Opportunities to connect with colleagues and build meaningful relationships, through virtual social events, team-building activities, and community engagement initiatives.

Conclusion and Call to Action

If you are a motivated and detail-oriented individual with a passion for data analysis and customer service, we encourage you to apply for this exciting opportunity. As a Customer Service & Logistics Data Analyst at Workwarp, you will have the chance to make a significant impact, drive business growth, and develop your skills and knowledge in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take the first step towards a rewarding and challenging career. Apply now and start your journey with Workwarp today!