Customer Support Expert - Remote Customer Service Representative for Innovative Fintech and SMB Software Company

Join the GlossGenius Team as a Customer Support Expert and Empower Small Business Owners to Succeed

GlossGenius is a pioneering fintech and SMB software company that's revolutionizing the way small business owners manage their operations. We're on a mission to empower entrepreneurs to focus on being creators, not admins, by providing a comprehensive suite of business management tools. With over 70,000 small business owners relying on us every day, we're looking for a talented Customer Support Expert to join our team and deliver exceptional support to our customers.

About GlossGenius

GlossGenius is building an ecosystem that enables entrepreneurs to succeed. Our platform offers a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and more. We're a unique combination of a fintech, SMB software, and consumer company, and we're committed to helping small business owners achieve their goals.

About the Role

As a Customer Support Expert, you'll play a critical role in supporting our customers throughout their entire customer journey. You'll build your product knowledge, learn tools to resolve customer issues, and become an advocate for the GlossGenius brand. Through calls, text conversations, and more, you'll deliver one-of-a-kind support and build strong, long-lasting relationships with our customers.

You'll report to our Customer Support Manager and work in a remote environment, with the flexibility to work from anywhere in the continental United States. For candidates based in the NYC area, we offer a hybrid environment, with Tuesdays and Thursdays in-office.

What You'll Do

• Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
• Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses
• Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
• Collaborate with a dynamic team to achieve company goals, such as customer acquisition and retention
• Identify areas of opportunity to improve resources, such as macros, help center, and more

What We're Looking For

We're looking for a talented Customer Support Expert with:

• 1+ year of work experience in a customer-facing role, with SaaS experience preferred
• Proven record of driving customer satisfaction and meeting or exceeding performance standards
• Excellent written and verbal communication skills, with the ability to adapt to various communication styles
• Strong team player with the ability to work in a fast-paced, high-growth start-up environment

Career Growth Opportunities and Learning Benefits

At GlossGenius, we're committed to helping our employees grow and develop their skills. As a Customer Support Expert, you'll have access to:

• Professional development opportunities, including a yearly stipend for approved learning and educational-related expenses
• Career growth opportunities, with the potential to move into leadership roles or specialize in a specific area
• Collaborative and dynamic work environment, with a team that's passionate about delivering exceptional customer support

Work Environment and Company Culture

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well.

As a remote team, we prioritize communication and collaboration. We use tools like video conferencing and instant messaging to stay connected and work together effectively.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary, with a base salary range of $55,000 USD
• Generous PTO, with flexible vacation time and holidays
• Competitive health and dental insurance options, with premiums covered by GG
• Generous, fully-paid parental leave policy, to support new parents
• One-time home office stipend, to help you set up your workspace
• Team bonding opportunities, with regular virtual and in-person events

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

We can't wait to hear from you and discuss how you can join our team as a Customer Support Expert.