Customer Support Specialist - Americas - Remote - AI-Powered Event Platform
Join the Team Revolutionizing Event Technology as a Customer Support Specialist - Americas, Remote!
Are you passionate about delivering exceptional customer experiences and driving success in the event technology industry? Look no further! Swapcard, the leading AI-powered event platform, is seeking a highly skilled and motivated Customer Support Specialist to join our innovative remote team. As a Customer Support Specialist - Americas, Remote, you will play a critical role in ensuring the success of our users and events, while enjoying a competitive salary, comprehensive benefits, and a dynamic work environment.
About Swapcard
Swapcard is the pioneering AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. Our team of innovators is passionate about helping organizers build future-proof events that exceed expectations. With a strong commitment to excellence, collaboration, and diversity, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.
Our Mission
At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.
Our Vision
Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.
Our Beliefs
At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. We believe in:
- Curiosity: We ask questions and try new things. We embrace new experiences and love to learn from others.
- Open-mindedness: We welcome change as well as ideas and feedback from others. We welcome people as they are and learn from each other's personal and professional experiences.
- Humanity: No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human.
- Resilience: Our challenges in life have only made us stronger and wiser. We prefer the term "experiment" over "failure" because we always keep trying.
- Ambition: Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top.
Key Responsibilities
As a Customer Support Specialist - Americas, Remote, your primary responsibilities will include:
- Supporting Users: Provide exceptional support to all users of the platform before, during, and after their events.
- Webinar Management: Run regular webinars for event organizers and exhibitors to ensure they get the most out of our platform.
- Content Creation: Collaborate with the event team to create engaging content for attendees, exhibitors, and organizers.
- Event Support: Provide online and/or onsite support for events throughout their duration.
- Product Feedback: Be the voice of users to improve the product and drive continuous innovation.
Requirements and Qualifications
To succeed as a Customer Support Specialist - Americas, Remote, you will need:
Essential Qualifications:
- Language Skills: High level of English; any other language will be appreciated.
- Experience: Prior experience in customer service, support, or project management.
- Tech and Events: Experience and/or interest in tech and events.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to work autonomously and collaboratively.
- Service Orientation: Service-oriented and empathetic toward clients.
- Startup Mindset: Ready to learn, adapt, and initiate quickly in a fast-paced environment.
Preferred Qualifications:
- Technical Skills: Familiarity with event technology and platforms.
- Multilingual: Proficiency in multiple languages.
Career Growth Opportunities and Learning Benefits
At Swapcard, we are committed to the growth and development of our team members. As a Customer Support Specialist - Americas, Remote, you will have access to:
- Learning Budget: A dedicated budget to help you develop new and existing skills.
- Mental Health Care Initiatives: Support for your well-being and mental health.
- Career Advancement: Opportunities for career growth and advancement within the company.
Work Environment and Company Culture
At Swapcard, we pride ourselves on a dynamic and inclusive work environment that values flexibility, diversity, and collaboration. As a remote team member, you will enjoy:
- Remote-first Policy: Work from anywhere in the world and enjoy a flexible work schedule.
- International Team: Collaborate with a team of 180+ members from 42 nationalities.
- In-person Social Gatherings: Participate in regular in-person social gatherings to celebrate our achievements.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive Salary: A competitive salary for this role.
- Comprehensive Benefits: Comprehensive benefits package, including health insurance, paid time off, and more.
- Remote Perks: Designed to optimize your working experience, including a work-from-home budget and co-working space budget.
How to Apply
If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Your Future Starts Here
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and join our team of innovators revolutionizing the event technology industry!
Apply for this job