Senior Digital Experience Analyst for Health Plans - Remote Opportunity with Cook Children's Health Care System

Transforming Healthcare through Innovative Digital Experiences

Cook Children's Health Care System, a leading integrated pediatric health care delivery organization, is seeking a highly skilled and experienced Senior Digital Experience Analyst to join our team. As a vital member of our Digital Experience team, you will play a crucial role in shaping the future of healthcare by developing and implementing cutting-edge digital solutions that enhance the experience of our members, clinicians, and health plan team members.

About the Role

As a Senior Digital Experience Analyst, you will be responsible for providing direct support to the development and implementation of our Digital Experience roadmap. This involves working closely with various stakeholders, including administration, medical directors, physicians, and other staff/teams to ensure that our digital experience initiatives meet the strategic and business goals of the organization. You will leverage your expertise in multiple experience disciplines to drive the delivery of consistent and high-quality experiences across our applications and related technologies.

Key Responsibilities

• Develop and implement the Digital Experience roadmap in collaboration with cross-functional teams
• Analyze data to inform digital experience strategies and optimize technology-related programs
• Work with stakeholders to identify and prioritize digital experience initiatives
• Develop and maintain expertise in multiple experience disciplines, including Tapestry, MyChart, and Epic Care Link
• Provide exceptional customer service and support to members, clinicians, and health plan team members
• Communicate effectively with technical and non-technical stakeholders through clear and concise written and verbal reports
• Exercise decision-making authority in areas of responsibility, driving the delivery of high-quality digital experiences

Qualifications and Requirements

To be successful in this role, you will need to possess a strong foundation in information technology, business, or marketing, as well as a passion for creating innovative digital experiences. The ideal candidate will have:

• A Bachelor's degree in Information Technology, Business, Marketing, or a related field
• At least 5 years of combined experience in a healthcare, healthcare IT, or marketing technology setting, with a focus on creating, implementing, developing, or optimizing technology-related programs
• Strong analytical and multi-tasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Excellent written and verbal communication skills, with the ability to interact effectively with cross-functional peers
• A customer-focused, data-driven, and strategic approach to digital experience development
• Certifications in Tapestry, MyChart, and Epic Care Link are strongly preferred

Certification and Licensure

To ensure the success of our team, we require:

• Epic certification within 6 months of employment, including 2 test retakes
• Relevant certification designated for the role, if not supporting Epic

About Cook Children's Health Care System

Cook Children's Health Care System is a leading integrated pediatric health care delivery organization dedicated to providing exceptional care to children and adolescents. As an Equal Opportunity Employer/Affirmative Action employer, we value diversity and are committed to creating an inclusive environment that welcomes individuals from all backgrounds.

Career Growth and Learning Benefits

As a member of our team, you will have access to ongoing training and development opportunities that will help you grow in your career. You will work alongside experienced professionals who are passionate about delivering exceptional digital experiences, and you will have the opportunity to expand your skills and expertise in areas such as Tapestry, MyChart, and Epic Care Link.

Work Environment and Company Culture

As a remote employee, you will enjoy the flexibility and autonomy to work from anywhere. Our company culture is built on a foundation of collaboration, innovation, and customer focus, and we are committed to creating an environment that is inclusive and supportive.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package that reflects our commitment to the well-being and success of our employees.

Join Our Team

If you are a motivated and experienced professional with a passion for creating innovative digital experiences, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are shaping the future of healthcare!