Field Community Health Worker - Remote in Kansas - Making a Difference in Healthcare

Join the UnitedHealthcare Team as a Field Community Health Worker - Remote in Kansas

At UnitedHealthcare, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We're seeking a compassionate and driven Field Community Health Worker to join our team in Kansas, working remotely and making a positive impact on the lives of our members.

About UnitedHealthcare

UnitedHealthcare is a leading health care company that provides a wide range of health care products and services. We're committed to helping people live healthier lives and making the health system work better for everyone. Our company culture is built on the principles of respect, integrity, and compassion. We believe in fostering a diverse and inclusive work environment that encourages collaboration, innovation, and growth.

Our Commitment to Diversity and Inclusion

At UnitedHealthcare, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As a Field Community Health Worker (CHW) at UnitedHealthcare, you will play a vital role in assessing, planning, and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. You will act as a liaison between our Medicaid members and the healthcare system, ensuring that they receive the care and support they need. This is a unique opportunity to make a difference in the lives of our members and contribute to the development of a more responsive, affordable, and equitable healthcare system.

Key Responsibilities

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patients, families, and healthcare providers to ensure that members receive coordinated care and services
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders to ensure that health-related information is shared and that quality coordinated care and services are provided expeditiously to all members
• Partner with care teams, including community providers and internal staff, to ensure that members receive comprehensive care
• Advocate for patients and families as needed to ensure that their needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plans, and referrals provided
• Engage members either face-to-face or telephonically, and help them set person-centered SMART goals and develop a care plan to achieve those goals
• Adhere to detailed, specific documentation requirements in the member's health record
• Proactively engage members to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits

Requirements and Qualifications

Essential Qualifications:

• 4+ years of case management, community outreach work, or volunteering experience
• 2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role
• 2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources
• Intermediate level of computer proficiency, including the use of Microsoft Outlook, Teams, and multiple web applications
• Must reside within a commutable distance to Kansas City & St. Joseph MO, and surrounding communities in Missouri
• Valid Missouri or Kansas driver's license and current automobile insurance with access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Must reside in the state of Missouri or less than 50 miles commutable distance to Kansas City, KS
• Ability to travel locally, up to 100 miles round trip and up to 50% of the time
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Bachelor's Degree (or higher) in a health-related field
• Community Health Worker (CHW) Accreditation
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• Care management experience
• Experience working in Managed Care
• Knowledge of Medicaid/Medicare population
• Knowledge and/or experience with behavioral health or substance use disorders

Soft Skills and Competencies

To succeed as a Field Community Health Worker at UnitedHealthcare, you will need to possess the following soft skills and competencies:

• Strong communication and customer service skills, both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

What We Offer

At UnitedHealthcare, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits and perks we offer:

• Competitive base pay and performance rewards
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid Time Off and 8 Paid Holidays
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Employee Assistance Program and Voluntary Benefits
• Opportunities for career growth and professional development

Why Join UnitedHealthcare?

At UnitedHealthcare, we're dedicated to making a positive impact on the lives of our members and the communities we serve. Here are just a few reasons why you should consider joining our team:

• Opportunity to make a difference in the lives of our members and the community
• Comprehensive benefits package and competitive pay
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and compassionate professional who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Don't hesitate to apply! We value a great attitude and a willingness to learn above all.