Experienced Full Time Virtual Clinical Educator – Patient Support and Education in Remote Healthcare Settings (11am-8pm EST)
Join Our Team as a Full Time Virtual Clinical Educator and Make a Difference in Patient Care
Are you a passionate and empathetic Registered Nurse with a flair for patient education and support? Do you have a strong clinical background and excellent communication skills? We're looking for a talented Virtual Clinical Educator to join our team and provide personalized support to patients recently prescribed a complex therapy. As a Remote opportunity with an immediate start, this role offers a unique chance to make a positive impact on patients' lives while working in a flexible and dynamic environment.
About Our Company and Culture
At our organization, we're dedicated to delivering exceptional patient care and support through innovative solutions and compassionate professionals. Our team is built on a foundation of empathy, trust, and expertise, and we're committed to fostering a culture of learning, growth, and collaboration. As a Virtual Clinical Educator, you'll be part of a dynamic team that values flexibility, autonomy, and work-life balance.
Our Mission and Values
Our mission is to provide personalized support and education to patients with complex therapy needs, empowering them to achieve optimal health outcomes. We value compassion, empathy, and expertise in everything we do, and we're committed to delivering exceptional patient care and support through innovative solutions and talented professionals.
Job Summary
As a Full Time Virtual Clinical Educator, you'll utilize your professional clinical skills to provide high-touch support to patients and foster strong relationships through empathy and clinical experience. You'll engage with patients and providers to offer expert, clinically relevant counsel and support the new therapy regimen. Your goal will be to manage a series of touch points with patients, uncovering barriers and internal motivators, and guiding them through their program journey.
Key Responsibilities
- Patient Engagement and Support: Serve as the single point of contact for patients throughout their treatment process, providing personalized support and education.
- Disease Education and Product Overview: Provide disease education, product overview, device training, and side effect management to patients and their support networks.
- Motivational Interviewing and Coaching: Utilize motivational interviewing tools to anticipate and address patient barriers, and personalize patient messaging to encourage initiation and adherence to therapy.
- Collaboration and Communication: Work collaboratively with patients, brand, and operations partners to ensure the success of the program, and communicate effectively with healthcare providers and support teams.
- Patient Empowerment and Education: Create patient empowerment through a series of "wow" engagements along the patient journey, and provide ongoing education and therapy support to patients and their support networks.
- Health Coaching and Adherence Support: Provide health coaching throughout the journey to support adherence and compliance to medication, and assist patients with access and affordability issues.
- Program Management and Reporting: Ensure all activities are conducted in a manner that is compliant with all VMS, client, and industry mandated rules and regulations, and perform other duties as assigned.
Requirements and Qualifications
Essential Qualifications
- Registered Nurse License: Current, unrestricted Registered Nurse license.
- Telephonic Patient Support Experience: Previous experience in a telephonic patient support environment, including use of an inbound/outbound call system, with seamless warm transfers.
- Patient Education Experience: Experience in patient education, including infusion or injection experience.
- Compassion and Emotional Intelligence: Compassion, high emotional intelligence, and a passion for patient education.
- Strong Communication and Written Skills: Strong communication and written skills to a variety of audiences, and experience working with a treatment team.
Preferred Qualifications
- Pharmaceutical Experience: Experience working for or contracting with a pharmaceutical company.
- Motivational Interviewing and Coaching: Experience in motivational interviewing and coaching behavior change.
- Technology Skills: High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills.
What We Offer
Compensation and Benefits
We offer a competitive salary range of up to $38 per hour, plus targeted bonus opportunities based on company or individual performance. Our benefits package includes:
- Competitive Salary: Up to $38 per hour, depending on qualifications and experience.
- Targeted Bonus: Opportunities to earn targeted bonus based on company or individual performance.
- Flexible Work Environment: Remote work opportunity with flexible hours.
- Professional Development: Ongoing training and education opportunities to support career growth and development.
Career Growth and Learning Benefits
As a Virtual Clinical Educator, you'll have opportunities to develop your skills and expertise in patient education and support. Our team is committed to ongoing learning and professional development, and we offer:
- Training and Education: Comprehensive training and education programs to support your role.
- Career Advancement: Opportunities for career advancement and growth within our organization.
- Professional Networking: Opportunities to connect with other healthcare professionals and thought leaders in the industry.
Work Environment and Company Culture
Our company culture is built on a foundation of empathy, trust, and expertise. We value flexibility, autonomy, and work-life balance, and we're committed to fostering a culture of learning, growth, and collaboration. As a Virtual Clinical Educator, you'll be part of a dynamic team that:
- Values Patient-Centered Care: We're dedicated to delivering exceptional patient care and support.
- Fosters Collaboration and Teamwork: We believe in the power of teamwork and collaboration to drive success.
- Supports Professional Growth: We're committed to supporting the growth and development of our team members.
How to Apply
If you're a compassionate and empathetic Registered Nurse with a passion for patient education and support, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team as a Full Time Virtual Clinical Educator!
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